Operations Officer

Start Network

  • Team: Operations
  • Grade: 4
  • Salary: £28,000-£32,000 per annum plus competitive benefits package
  • Location: London (Central) with remote working options with occasional travel to the office
  • Closing: 11:59pm, 30th Jan 2022 GMT

Job Description

This is an exciting time to join Start Network in this new role.  We are looking for a talented operational professional with a passion for project management and strong administrative skills. The Operations Officer will also contribute to the effectiveness and impact of our work by being responsible for reviewing, updating and maintaining operational policies and procedures and supporting staff to use them, whilst ensuring that these align the organisation to work on behalf of our members.  

Based in the Operations team, the role holder will have the opportunity to work closely with all of the teams across Start Network, hubs and local members.    


  • Demonstrable experience of managing multiple deadlines requiring attention to detail  

  • Experience of setting up, coordinating, and implementing administrative processes 

  • Excellent communication skills  

  • Intermediate skills in MS Office 365 


The Start Network is made up of more than 50 aid agencies across five continents. Together, our aim is to transform humanitarian action through innovation, fast funding, early action, and locally driven humanitarian action.  We're tackling what we believe are the biggest systemic problems that the sector faces. Problems including slow and reactive funding, centralised decision-making, and an aversion to change mean that people affected by crises around the world do not receive the best help fast enough, and needless suffering results. Our work focuses on responding to these problems.  This includes shifting power closer to where crises happen, providing fast, early and predictable function and sharing learning and innovative ways of working. 

The Start Network is at a critical point in its journey. We have grown and diversified our membership over the past 10 years. We are now set to evolve into a decentralised “network of networks” by 2025 in line with our vision and principles. We are currently working with five national and regional networks (called hubs) made up of predominantly civil society organisations in Pakistan, DRC, Guatemala, India and the Pacific. They are developing locally owned ways of anticipating and responding to humanitarian crises. We aim to support the emergence and development of further hubs in the coming years.  Our ultimate ambition is to devolve leadership, membership, programming, and decision making to the hubs, while the central team transitions to become a service provider.  

We are committed to protecting people, particularly children, at-risk adults and affected populations from any harm that may be caused due to their encountering the Start Network as well as responding effectively should any harm occur.   

We are also committed to safeguarding staff from any forms of bullying, harassment, sexual harassment, discrimination, and abuse of power as outlined in our Dignity at Work policy.   

Our roles are open to discussion about flexible working.  While our team is office based, home working is part of our culture. For more information about our values and strategic priorities, please visit our website


Operational Support

  • Support the Operations Manager to design, promote and implement procurement and contract management systems, acting as first point of contact for internal queries 

  • Lead on development and implementation of supplier diversity strategy 

  • Develop and manage Start Network’s asset management policy and systems 

  • Support with project management administration for Operations and Change Manager  

  • Act as point of contact for health and safety, first aid, travel and security, working with the operations and change manager to ensure that the policies and processes are in line with business needs 

Information Technology 

  • Act as point of contact for IT support and onward to our outsourced service provider ensuring speedy issue resolution 

  • Lead on building staff capability and confidence to access, store and retrieve information on Start Network’s document management system to meet evolving business needs 

  • Support the development of Start Network’s software systems including grant and project management, MS365 applications to support growth and collaborative working 

 Business Planning and Strategic Initiatives 

  • Coordinate organisational business planning and statutory external reporting process 

  • Coordinate Start Network donor and partner due diligence requests 

  • Support the Operations and Change manage to develop and implement a capacity support framework for members including coordinating peer member capacity building and sourcing external capacity building experts and consultants where needed 

  • Be responsible for communicating and measuring our performance against environmental policy 


Communicator - Able to convey complex information concisely to different audiences 

Strategic Thinker - Deliver results with awareness of impact on others internally and externally by considering the positions and perspectives of relevant stakeholders 

Collaborative - Actively promote collaboration by spotting and breaking down barriers to siloed working, connecting colleagues, teams and initiatives 

Leader - Willing to share own expertise with others in the organisation and network, both formally and informally 

Able to adapt and learn - Balance the need to follow systems and processes with the courage, identifying when systems and processes do not align with the mission, suggesting alternatives 

Action Oriented - Deliver results in pursuit of our mission by holding yourself to account for your work, taking decisions relevant to your role and supporting colleagues whilst having fun  

Start Network Culture  

  • To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children  

  • A commitment to the Start Network vision, principles, values and approach  

  • The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture. 


  • Being part of a pioneering organisation that is bringing about system change 

  • Centrally located ‘WeWork’ office with free access to communal space and onsite drinks 

  • Access to cultural talks, events, pop-up sales, and a place to meet and socialise after work  

  • Discounts at local cafes and restaurants in association with WeWork  

  • Flexible working with options to work from home and remotely some of the time 

  • Contributory pension 

  • Life assurance equivalent of three times your salary  

  • Family friendly policies, particularly maternity pay (21 weeks full pay) 

  • Training and development opportunities for individuals and cross-organisationally 

  • 25 days’ holiday, bank holidays plus 2 paid company days over the Christmas period 

  • Cycle to work scheme 

We embrace diversity, promote equality of opportunity, and eliminates unlawful discrimination.  We are an equal opportunities employer and treat every application on merit alone.  Start Network particularly welcome applications from disabled, black, indigenous and people of colour (BIPOC), and LGBT+ and non-binary candidates and offer a guaranteed interview scheme for disabled applicants who meet our essential selection criteria.   

Applications will be reviewed on a rolling basis and we reserve the right to close applications early if we reach a satisfactory number of applications. Early applications are therefore highly encouraged.

If you have any questions or need support with your application, please email us using peopleandculture@startnetwork.org  

Please note that any offer of employment is subject to relevant pre-employment checks. Please refer to our privacy statement and candidate privacy notice regarding treatment of your data. 

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application