As the Noble Hotel Manager, you will work as part of the Rocky Mountain team to support students, instructors, and non-NOLS users at our historic, three-story hotel. You will provide excellent customer service and keep friendly and clean facilities. Throughout the year, you will be responsible for Noble Hotel operations and supervision and during the spring and fall you will also do more hands-on housekeeping and supporting other Rocky Mountain departments. You will supervise housekeepers and the kitchen manager. You will set a fun, welcoming tone, while creating staff and student accountability. You will coordinate facility use by non-NOLS groups to serve the Lander community and generate revenue for the school. 

Key Logistical Points:

Location: Noble Hotel, Lander, WY

Start Date: Within four weeks of job offer

Benefits: This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.)

Questions: Please contact peopleteam@nols.edu

What does a Hotel Manager do?

• Maintain a welcoming facility for students, staff and the broader NOLS and Lander community.

• Maintain administrative duties including monitoring the email inbox, creating and updating the digital room chart, and billing guests.

• Communicate with all Rocky Mountain students before they arrive to start their NOLS course using email, text, and phone to help them understand the travel logistics for their course and ensure they plan to arrive on time. 

• Hire and supervise up to four housekeepers during the peak summer season.

• Hire and supervise the kitchen manager. 

• Work evenings and/or weekends when necessary.

• Maintain a front desk that provides low-touch and straight-forward check in and check out procedures.

• Bill guests in a timely and accurate manner.

• Seek out other hotel users when we have capacity to generate revenue for the school.

• Housekeep and other hands-on work for other departments during non-peak seasons.

• Hold students and instructors accountable to be respectful hotel users.

• Special projects as assigned.

• Work well interdepartmentally, especially with kitchen and facilities teams.  

• Assist teammates as time allows in tasks such as sorting mail, tidying, restocking restrooms, and moving laundry along.

Please note this list is not inclusive of all duties and responsibilities, but rather covers the more frequent tasks of the role.

What makes a great Hotel Manager at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.

• Strong written and oral communication skills. 

• Desire and ability to execute staff supervision, human resources oversight, logistics planning, and event hosting.

• Must be able to utilize a variety of basic software and databases.

In your first 6 months, you will: 

• Work across departments with other teams to support excellent student outcomes.

• Hire and supervise housekeepers and other staff to effectively run our summer season.

• Develop relationships with local entities to use the hotel to generate revenue outside of our peak season.

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader. We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

NOLS really is a great place to work:

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• All employees can benefit of free outdoor equipment "Rental" at our various locations

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS courses for you and your family

• Wellness Time for all employees

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Next steps

At NOLS we use the Applied platform for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your resume alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymized, and reviewed in a random order by members of our team. 

The Applied platform also asks some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

All you need to do is start the process by clicking on the button at the top right. 

Additional Information

NOLS currently can support remote employees with legal working rights in the following locations: Canada, Chile; India; Mexico; New Zealand; the US, states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Utah, Washington, and Wyoming.

• A criminal background check is required from all NOLS employees.

• NOLS participates in E-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.