Contract type: Permanent
Working pattern: 22.5 hours/week, which should be worked over at least 3 days. We are happy to talk flexible working!
Reports to: Chief Executive
Start date: 1 April 2021
About the role
Working Families is the UK’s work-life balance charity. Our mission is to remove the barriers that people with caring responsibilities face in the workplace.
This role will provide high-quality administrative support to the Chief Executive, as well as performing general operational, HR, and finance duties.
Support to Chief Executive:
Arranging regular and ad-hoc Board and committee meetings, as well as all-staff meetings. This includes setting up a virtual meeting or sourcing a physical venue, liaising with invitees, ensuring IT is operational, and all other logistics.
Diary and email management, travel / accommodation bookings, electronic filing, and other general administrative duties
Drafting and dispatching correspondence (emails, letters, Christmas cards, etc.) on behalf of Chief Executive, liaising with Trustees as appropriate
Researching key contacts and briefing the CEO appropriately before external meetings
Preparation of minutes of internal meetings and bi-monthly Board meetings
Human Resources administration:
Assisting with the upkeep of HR policies and the writing/updating of processes. Helping to ensure that all new processes are clear and are implemented consistently across the organisation
Working with the CEO to ensure that processes are clear and consistent
Responsible for the administration of general HR records on the HR platform
Assisting in the management of company telephony.
Assisting in the organisation and running of Senior Leadership Team meetings
Updating the charity's internal wiki page
Assisting in the implementation of internal policies
Managing day-to-day IT systems (including telecoms) and software; working with suppliers and consultants as appropriate and troubleshooting as required
Liaising with our IT provider and assisting with the setup of IT for new starters
Serving as the first point of call for all telephone enquiries and responding to generic email enquiries in a consistent, informative, and professional manner
Managing the general office email inbox
Dealing with incoming post in an efficient manner
Managing the process for ordering stationery
Supporting the CEO to ensure all statutory and legal filing is up to date and well managed.
Liaising with the charity’s accountants
Managing the finance and fundraising e-mail inboxes
Saving and storing files and data as appropriate
Assisting with the writing/updating of finance processes. Working with the CEO to ensure that processes are clear and implemented consistently across the organisation
Processing invoices as required
Processing the CEO’s expenses
At the discretion of the CEO, assisting with staffing occasional events and conferences, some of which may take place outside of normal office hours.
Organising social events for the staff team
Any other reasonable duties and responsibilities as directed by the Chief Executive.
Essential Experience / Attributes / Skills
Minimum of 4 years' administrative experience and/or working with customers/stakeholders in a service capacity
Experience in management of telephony and IT, as well as basic HR and finance administration
Adept at and proactive about working in a paperless office on a variety of different IT platforms
Good computer skills including all Microsoft office packages and an understanding of CRM systems
Excellent interpersonal, oral and written communication skills
Ability to deliver accurate minutes in a timely fashion
Ability to provide liaison between service providers (e.g. IT, accountants) and staff team
Practical and flexible in approach to workload and able to prioritise
Highly organised and meticulous with a high-level attention to detail
Self- motivated and able to work without constant direction
Able to work diligently under pressure.
Diplomatic and sensitive to the confidential nature of HR within the context of a small team
Able to work to deadlines
Experience working within the charity or not-for profit sector
Experience working closely with Senior Management and Board Level colleagues
Previous recruitment coordination
Knowledge and interest in developing policies and practices
Right to Work
Working Families is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as these groups are currently under-represented in our workforce.