Customer Support Advisor

 

This role is responsible for processing all new memberships for ACO (Association of Cricket Officials), providing essential support to our internal and external customer base, which is predominantly volunteers within cricket, processing payments and administering ECB ACO education courses.

 

 WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social.  It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

 

OUR VALUES

  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.

  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.

  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.

  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

     

YOU’LL LOVE THIS ROLE IF

  • You have a passion for offering superb levels of service.

  • Thrive in a busy, ever changing environment.

  • You enjoy high level of autonomy.

  • You can build strong relationships

  • You can analyse and provide solutions to technical issues

  • Super attention to detail

 

 YOU’LL BE DOING

  • Providing support to our internal and external customer base, which is predominantly volunteers within cricket.

  • To become the subject matter expert on our customer related systems.

  • Working with suppliers to develop and fulfil education resources.

  • Designing, maintaining, and delivering training to our network both virtually and face to face.

  • Responsible for problem solving IT issues and help to formulate workaround and suggested system improvements.

  • Manage the processing of Membership applications and payments.

  • Manage our end-to-end course booking system.

  • Dealing with high volumes of calls and emails.

  • Analysing data and producing reports

     

YOU’LL HAVE

  • Experience of working in a customer service environment.

  • Strong IT Skills

  • Strong Communication skills

  • Superb problem-solving ability

  • Flexible, can do attitude.

 

YOU’LL RECEIVE

  • Competitive salary

  • 25 days’ holiday

  • Private medical insurance 

  • Non-contributory 8% pension

  • Life assurance

  • 30% discount on New Balance items

The England and Wales Cricket Board is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Role posted - 2021-02-02T09:09:11Z 9:09am, 2nd Feb 2021 GMT