You will work as part of a project team across our high-impact, innovation consultancy.  

The Service Design role at the Innovation Unit has room for growth. Your starting salary and responsibilities will flex, based on your experience . 

The role includes:

• Leading elements of projects and supporting project delivery

• Managing, coordinating and facilitating a number of project-related activities such as research, prototyping and co-design

• Developing high quality project outputs ranging from workshop materials to reports

• Developing Innovation Unit (IU) service design capability and supporting business development

• Developing and maintaining strong relationships with potential and current clients whilst working closely with other IU team members

The role 

1. Design-Led research

• Desk based research and analysis

• Recruiting participants and using research techniques such as ethnography 

• Reporting and synthesis of research

• Management of research archiving and data protection

2. Design, development and delivery of workshops and sessions with clients and service users

• Leading the development and production of workshop materials

• Communicating with clients

• Leading, organising, preparing for and facilitating creative, group-based activities and discussions involving clients and project stakeholders

3. Development of high quality project outputs

• Working closely with Innovation Consultants and other team members to plan and deliver high quality designs for outputs of all kinds within projects 

• Identifying and highlighting opportunities for design to contribute to the delivery of project outcomes

  4. Project coordination, effectiveness and productivity

  • Ensuring that the strands of work you are responsible for are delivered to time and budget

  • Managing your time effectively, including inputting your utilisation and future delivery assumptions regularly to Innovation Unit’s management system

  5. Business Development

  • Working closely with the business development team to identify, cultivate and pursue emerging business development opportunities

  • Contributing to Innovation Unit’s business development activity as required and on ad-hoc basis.

  • Networking and forming relationships with potential clients. 

  • Undertaking background research and pitch writing, including idea generation and the creation of new offers and proposals.

  • Representing the organisation and the project at conferences and meetings.

  6. Development of the Service Design Practice

  • Contributing to the setting and maintenance of high standards of design-led processes and outputs.

  • Developing and championing design thinking, design-led processes and creative approaches to research and problem-solving.