Service Designer

Innovation Unit Limited

Employment Type Full time
Location Hybrid · United Kingdom (multiple locations) Edinburgh, City of · London, City of · Manchester Our team splits their time between home, on client sites and offices in London and Manchester
Salary £28,000 - £30,000 (GBP) 30 days holiday, 4% Pension contribution, childcare voucher scheme, flexible working
Team Service Design
Seniority Junior, Mid-level
  • Closing: 9:19am, 26th Feb 2024 GMT

Perks and benefits

Work from home option
Employee Assistance Programme
Professional development
Salary sacrifice
Team social events
Dogs in the office

Candidate happiness

8.50 (105)

Job Description

You will work as part of a project team across our high-impact, innovation consultancy.  

The Service Design role at the Innovation Unit has room for growth. Your starting salary and responsibilities will flex, based on your experience . 

The role includes:

  • Leading elements of projects and supporting project delivery

  • Managing, coordinating and facilitating a number of project-related activities such as research, prototyping and co-design

  • Developing high quality project outputs ranging from workshop materials to reports

  • Developing Innovation Unit (IU) service design capability and supporting business development

  • Developing and maintaining strong relationships with potential and current clients whilst working closely with other IU team members

The role 

1. Design-Led research

  • Desk based research and analysis

  • Recruiting participants and using research techniques such as ethnography 

  • Reporting and synthesis of research

  • Management of research archiving and data protection

2. Design, development and delivery of workshops and sessions with clients and service users

  • Leading the development and production of workshop materials

  • Communicating with clients

  • Leading, organising, preparing for and facilitating creative, group-based activities and discussions involving clients and project stakeholders

3. Development of high quality project outputs

  • Working closely with Innovation Consultants and other team members to plan and deliver high quality designs for outputs of all kinds within projects 

  • Identifying and highlighting opportunities for design to contribute to the delivery of project outcomes

    4. Project coordination, effectiveness and productivity

    • Ensuring that the strands of work you are responsible for are delivered to time and budget

    • Managing your time effectively, including inputting your utilisation and future delivery assumptions regularly to Innovation Unit’s management system

    5. Business Development

    • Working closely with the business development team to identify, cultivate and pursue emerging business development opportunities

    • Contributing to Innovation Unit’s business development activity as required and on ad-hoc basis.

    • Networking and forming relationships with potential clients. 

    • Undertaking background research and pitch writing, including idea generation and the creation of new offers and proposals.

    • Representing the organisation and the project at conferences and meetings.

    6. Development of the Service Design Practice

    • Contributing to the setting and maintenance of high standards of design-led processes and outputs.

    • Developing and championing design thinking, design-led processes and creative approaches to research and problem-solving.

Removing bias from the hiring process

Applications closed Mon 26th Feb 2024


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 26th Feb 2024