User-Centered Design (UCD) Consultant - 3 month fixed term contract

The Challenge:

We are looking for an established designer to provide user-centered design expertise to a variety of projects at Satellite Applications Catapult over the next three months.

• Travel to the office twice a week or client sites will be required where necessary.

Key focus/responsibilities:

• Scope, plan and deliver user research and service design projects (specified below)

• Design and facilitate stakeholder workshops

• Carry out synthesis and analysis of user research and communicate this to relevant stakeholders in order to inform evidence-based decisions

• Manage internal and stakeholder engagement, e.g. liaising with the Mission, other teams and collaborators, customers and end user-communities.

• Collaborate with other UCD team members to deliver above ensuring outputs and outcomes meet the expected standard (using UCD review process)

• Participate in UCD team meetings

Specific Projects:

• User requirements definition for an internal project engaging with train operators, rolling stock companies, equipment service providers and end users.

• Support to internal project to review and advise on stakeholder engagement and workshop strategy.

• There may be a requirement to support other connectivity related projects as time and priorities dictate (e.g. delay in reaching stakeholders mean time becomes available).

How we work

We strive to create a high trust, high performance and inclusive environment that enables team members to bring their whole selves to work.  This helps to create the foundations of an innovation culture. Our shared values are critical to this: 

• We care - for our people, our partners, and our planet

• We connect - and engage with people and ideas

• We learn - and grow, as people and as an industry

Underpinning this is our belief in great teams.  Our combined efforts will always deliver outcomes beyond that of any individual, providing we are honest through debate, experiment and reflect, and create shared resolutions in support of our purpose. Live these values, work to our principles, take ownership to deliver, and we are certain you will thrive with us. 

This job description set outs the skills and experience we think are needed to be able to perform in this job.  If you believe you can deliver in this role then we want to hear from you.

We offer a hybrid policy which is designed around collaboration, one 'anchor' day per week working with your direct team and another flexible day per week to be spent collaborating or working with other colleagues.

Important notice for applicants: We use tools to detect plagiarism and the use of AI or chatbots for applicant answers. If plagiarism, AI use (such as ChatGPT) or similar software are found to have been used in your application you will not be considered for this or future roles within the Satellite Applications Catapult.

At Satellite Applications Catapult, we're committed to fostering an inclusive and diverse workforce. We welcome candidates from all corners of the globe, but due to legal and logistical considerations, we want to be transparent about the potential visa-related challenges that could arise. Our ability to offer sponsorship will depend on the level of interest for our roles and salary level.

If you need any additional support during the application process, please do reach out and connect. We also invite you to share feedback via Applied.

Please note that we offer study support (at our discretion) and on the job training will be provided.