Please note this is a hybrid role based on the successful candidate working at least two days a week in our London office. Remote contracts would not be considered for this role.

PURPOSE OF JOB: 

The Project Manager will join the Operations team at an exciting time as we launch new projects to improve our ways of working across the organisation. This role will be instrumental in ensuring a successful implementation of our 2024 CRM project, working alongside a dedicated business analyst and cross functional project team.  

As Project Manager you will be responsible for ensuring the overarching planning, management and coordination of Comic Relief’s CRM Project. The role will work with cross-disciplinary teams to ensure planning processes, project governance and reporting is completed. 

The successful candidate will work closely with a range of stakeholders across the organisation, including Fundraising,  Partnerships, Technology and Data to deliver a new CRM system that meets business and user needs on time and within budget. This role will have full responsibility for daily project management throughout project 

This role would suit someone who can earn trust and respect from stakeholders, manage relationships, understand technical challenges, come up with creative solutions and communicate complex matters concisely. 

Interviews are expected to take place, in person on 18/09/2023

KEY RESPONSIBILITIES:  

• Manage the CRM project across the full project lifecycle, including project briefing, scoping, set up, governance, planning, task management, communication, coordiation and tracking and reporting.  

• Manage the procurement process and any linked consultations, ensuring compliance with Comic Relief’s Procurement Policy. 

• Work with the project management office to track the CRM Project, taking on overall responsibility for the success and learning of the project. 

• Work with cross functional stakeholders and project team to manage the delivery of the CRM Project, ensuring it is delivered on time and within budget. 

• Maintain internal focus on the CRM Project, ensuring momentum on the project and regular communications to all Stakeholders. Establish and deliver an effective Stakeholder Communication Plan. 

• Work with Stakeholders and project team to ensure dependencies and risk are actively managed, acting as an arbiter and supporting the resolution of issues.  

• Identify and manage dependencies and risks of varying complexity across the project taking corrective action or highlighting issues for escalation as required  

• Use tracking and reporting tools and briefings/huddles that ensure that the progress of all project activity is communicated, changing the nature of the CRM project as it develops  

• Represent project management best practice and identify and facilitate learning opportunities that create efficient and smart ways of working  

ESSENTIAL SKILLS AND COMPETENCIES: 

• Understanding of project management methodologies and experience of working with different approaches to project management 

• Experience of monitoring and evaluation of project performance, including objective setting, developing toolkits, reporting and driving the learning process with stakeholders to achieve ongoing effectiveness 

• Good understanding of project budget development and analysis 

• Ability to understand risks, issues and dependencies of a project and synthesise this information to provide accurate and timely advice to drive decision making 

• Effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working 

• Experience of CRM or other system implementation preferable but not essential 

• Accredited Project Management qualification preferable but not essential 

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles