This is a great opportunity for a student to get some relevant hands-on tech experience before graduating!

We are looking for part-time (2 days a week) tech support people to join our ICT team. You'll get experience with desktop, network, business systems and cyber security support. And there are opportunities during the school holidays to take on more responsibility - maybe in the software engineering team or ICT team to get some real depth.

We know you don't have years of experience under your belt, that is why we are looking for people who are quick learners with great people skills and a positive "go get-em" attitude.

Role Purpose

• The IT Support Analyst is a part-time, graduate role that works in a small agile team, managing our ICT environment. Reporting to the Head of IT & Business Systems Manager, they provide support for hardware, infrastructure, and software to all employees.

• The role includes delivering and maintaining internal tech services, supporting projects, systematic cyber security checks and helping with IT improvements.

Role Specifics

• Support and configure Flexischools technology assets, including infrastructure, systems, SaaS tools, website domains, and the desktop environment.

• Perform documented, regular cyber security checks

• Provide responsive and proactive technical assistance for computer systems, software, hardware, networks, and all IT-related queries, including triaging requests.

• Maintain the IT helpdesk ticket queue, report issues, and deliver improvements to existing ICT services and platforms.

• Address internal and external customer issues and requests within agreed timeframes, ensuring a consistently high level of quality service.

• Ensure compliance with group IT risk and security frameworks and policies.

• Review the IT helpdesk queue, monitor technology platforms, and respond to issues and alerts.

• Manage software and hardware upgrades, including applying patches.

• Administer user accounts across multiple platforms for employees and contractors during IT systems onboarding and offboarding.

• Oversee third-party IT service providers, such as ISPs, MSPs, and IT Security, to ensure performance meets SLAs.

• Assist with the implementation of internal and customer IT projects, providing support for systems, tools, and security.

• Manage IT asset management tasks, including labeling equipment, updating the asset register, managing licenses, and handling equipment disposal.

• Implement and enforce robust operational procedures.

• Identify and communicate technology and security issues and risks.

• Provide end user training as required to enhance overall user proficiency.

Technologies:

• Flexischools is predominantly a “Microsoft shop” with Windows machines, Azure AD and Office 365 (Exchange/Microsoft Teams/OneDrive/SharePoint)

• Cloud-hosting is primarily in Amazon Web Services, although we also utilise Azure

• Development team resides in the Atlassian Tool Suite (JIRA/Confluence/Bitbucket) and Azure DevOps

• Service Desks and facilities/asset management are in Atlassian JIRA

• Modern Windows operating systems

• VoIP solution and administration

• Local networking and VPNs

• Security products including Firewalls and Endpoint protection suites

Skills & Experience

• Strong technical, troubleshooting, configuration and problem-solving skills in software, infrastructure and desktop support environment.

• Exposure to and basic experience with cloud environments (e.g., AWS, Office365, Azure AD etc).

• Strong process orientation and discipline.

• Strong communication and interpersonal skills.

• Take initiative and enjoy supporting technical and non-technical stakeholders.

• Passionate about service excellence and continuous improvement.

• Take ownership of delivery of tasks and enjoy working flexibly.

• Self-reliant and can work independently, with a proven record of learning or working with technology, and keen to grow your skills and experience.

• MOST of ALL keen to grow your skills and experience with an awesome attitude

• Read more about others on their career journey at Flexischools here:

  https://www.flexischools.com.au/careers