PURPOSE

We have an exciting opportunity to join the ECB and be part of the team to create and deliver the ICC Women’s T20 World Cup ticketing operations strategy.

The ICC Women’s Twenty20 World Cup is the biennial global tournament for women’s T20 international (T20I) cricket.  The 2026 event will be the 10th edition of the women’s tournament and is due to be hosted by the England & Wales Cricket Board (ECB), delivered in partnership with the International Cricket Council (ICC).  It will be the first time the event has returned to England & Wales since the inaugural tournament in 2009 – which England women won on home soil.

Ambitions for the tournament are high.  Within a fast moving women’s sport landscape, our aim is not only to deliver the biggest women’s cricket event in history, but to use it as a moment to redefine the standard for women’s cricket attendances, reformulate revenue streams, and retune mindsets about what cricket is and who it is for.  A moment in time to deliver long-term behaviour change for the whole sport and to secure the commercial future of women’s cricket domestically and internationally.

Joining the team behind the ICC Women's T20 World Cup 2026 is a chance to be part of a landmark moment in sporting history.  This is your opportunity to collaborate with passionate individuals, deliver an exceptional sporting experience for players and fans, and leave a lasting impact on the future of women’s cricket.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social.  It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

• Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.

• Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.

• Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.

• Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

• You are an organised, self-starter with a passion for delivering quality outcomes. You communicate confidently and effectively with stakeholders across all levels of business. You thrive under busy, variable and exciting environments where no two days are alike, coupled by an unshakable can-do attitude.

YOU’LL BE DOING

• Create and deliver the ICC Women’s T20 World Cup ticketing operations strategy, appointing the best platform provider to enable a seamless, end to end consumer experience for all supporters, helping to achieve overall tournament objectives.

• Daily management and accountability of ticketing and hospitality inventory as well multiple supplier and partner relationships including the appointed ticketing partner, app provider and access control supplier.

• Demonstrate strong commercial acumen working with commercial and marketing teams to create a tiered pricing and categorisation matrix that achieves commercial targets and broadens the appeal to target audiences.

• Work collaboratively with host venues to effectively build and manage seating plans across the tournament and ensure effective communication across the network to create clear understanding of key milestones, sales windows and targets.

• Support the customer support function to address key queries and questions via the ticket purchase journey or pre-event communications.

• Deliver effective pre, during and post event reporting to provide valuable insight to commercial and digital / data teams.

• Create the structure for the team using current, full time resource with a suitable expansion of fixed term contract staff in the lead up to and during the tournament.

• Ensure each venue is prepared to deliver a consistent, high operational standard on event days across Ticket Office office management, reconciliations, ingress and seating.

• Underpin the delivery of the ticketing plan with strong documentation e.g. T&C’s, privacy policy, FAQ’s alongside internal stakeholders such as the ECB legal team.

• Liaising with the Financial team to ensure precise financial reconciliation of all ticket sales and hospitality in a timely manner.

YOU’LL HAVE

• A proven track record in previous ticketing leadership roles with relevant technical skills and strong commercial acumen.

• An ability to efficiently manage a complex and fast paced, multi-venue competition.

• Strong leadership skills and be able to direct and manage a team in a busy working environment.

• Experience of owning and managing ticketing, customer service and access control partner relationships.

• Excellent relationship skills to maximise effective working with host venues and wider internal departments.

• The knowledge to create a high quality digital ticketing experience.

• Excellent communication at all levels.

• Demonstrable organisational skills.

• Clear and effective decision making.

YOU’LL RECEIVE

• Competitive salary

• Holiday - 25 days a year

• Volunteering – 2 days a year

• Pension - Non-contributory pension

• Private medical insurance

• Employee health cash-back plan

• Long-term sickness insurance

• Life assurance - four times your annual basic salary

• Enhanced family leave and pay

• OpenBlend - an innovative coaching and performance management tool

• People Academy - a range of programmes and initiatives to help you develop and reach your potential

• Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice

• 30% Castore discount

• Cycle 2 Work Scheme

• Season ticket loan

• Preferential access to tickets to England and The Hundred games

• Opportunities to be a part of and be involved in our Employee Resource groups: Women in Cricket Employee Network, Race in Cricket Employee Network, Social Mobility in Cricket Employee Network, Disability Employee Network and LGBTQ+ Community in Cricket Employee Network