Job Purpose

To proactively support the contact managers in all aspects of Third-party Client’s accounts and provide assistance to ensure that all contractual obligations are fulfilled by both parties.  Build excellent relationships with all internal and external stakeholders.

Key Responsibilities/Accountabilities

• Understand all contract terms and commitments for allocated clients.

• Support and attend, where required, Service Review Meetings with Clients, produce minutes/action points as a result of these meetings.  Ensure all actions are achieved within the committed time period.

• Identify and timeously resolve or report any relationship, service exceptions or breaches, escalating to contract managers as appropriate

• Create and maintain a Procedure Manual for Clients (to ensure in your absence all aspects of services provided are processed mapped)

• Log all additional charges on a Monthly basis for presentation to finance to the agreed timetable, ensure all service charges are captured.

• Check Monthly invoice to ensure accuracy, and confirm that all services provided have been collated and charged (again to the agreed timetable)

• As directed by contract managers, monitor client performance against budget and contractual commitments to ensure revenue streams and other client obligations are fulfilled.

• Working with clients, understand and influence business decisions to ensure that the right commercial decision for both parties is reached.

• Support the contract managers and participate in planning and pre-planning of campaigns and events with Clients to ensure that any impact for volume of financial forecasts is understood by all parties

• Project Manage specific allocated tasks in relation to Client Services Team