About NearSt

NearSt is on a mission to get people back into high street shops. Our retail tech platform makes shops’ in-store inventory data visible to the internet, so that anyone anywhere can see what’s in stock in their local shop.

Companies like Google and Facebook use our technology to show live in-store inventory on their platforms to millions of shoppers searching nearby, sending online shoppers into physical stores.

The world of retail is changing dramatically, and shoppers are going online to find products offline, locally more than ever. Our fast-growing tight-knit team of 25 share a common vision that what we’re building will define the future of how everyone shops - a vision that’s secured backing from some of the best names in retail as we lead this wave of transformation.

About the role

NearSt is on an exciting journey to become one of Europe’s leading retail tech companies. As a Partner Account Manager, you will be directly contributing to our growth by empowering our partners to give retailers new tools to drive more sales.

Our partners play an important role in building out our technology ecosystem. Your job is to make partners feel valued and engage them in all the opportunities to use our technology, maximising the value generated for themselves, NearSt and all the retailers in our network.

This year, we are rapidly expanding into new markets and scaling our partner ecosystem. You’ll be at the forefront of this effort, working together with our Head of Partner Ecosystem to set up new initiatives and structures to support these new partners and help them make the most out of our technology platform.

What you’ll be doing

• Implementing a retention and engagement strategy to help build relationships with NearSt’s full range of partners

• Implementing an onboarding approach to help new partners start in the best way possible

• Keeping partners updated with the latest developments in NearSt’s technology, and helping them roll out these new products and services to their customers

• Training partners through product education sessions and provisioning of training materials to maximise our partner’s ability to properly communicate NearSt’s value to their customers

• Managing partner accounts and billing 

• Seeking out opportunities with partners to generate additional growth for NearSt and the partner

• Working with the engineering and customer success teams to help identify and resolve partner issues and advocating for the needs of partners in the product development process

What you’ll bring

• 2-3 years experience in a partnerships or commercially-oriented account management or customer success role

• A desire to work in an early-stage business where lots of new systems and processes need to be created with minimal oversight

• Experience working in the technology sector and a high degree of comfort with software and technology businesses (without the expectation that you can code) 

Characteristics

• Strong interpersonal skills that help you build natural relationships with your clients and manage a diversity of stakeholders

• Commercially minded and are comfortable seeking out and negotiating growth opportunities

• Excellent communicator in both written and verbal form

• Highly organised in setting up systems to keep on top of follow-ups, tasks, and needs of your clients

• Technically minded and able to quickly understand a diversity of technology products

• Highly adaptable and comfortable in the fast-paced environment of a start-up

• Always seeking opportunities to learn

Why we think you’ll love it here

NearSt is a collaborative place, which means we work together and no one gets left behind. We value positive, open communication and see learning as an essential pillar of our collective growth as a company 

At our Shoreditch HQ you’ll find music, food, plants, the occasional dog, and spaces for focussed and collaborative working. On Friday you’ll usually find us celebrating the week with a drink (or two!) as part of our weekly roundup too. 

We are all united in our enthusiasm for what the future of retail holds (hear our CEO talk about this during our keynote at The Next Web), and believe we have an incredible opportunity to make a massive positive impact on the world.

• Semi-Remote Team 🌍 We work as a semi-remote team, where our Hoxton Square office is a hub for collaboration and team-oriented work and home is a place for deep focussed work. Each team sets their own schedule based on their own needs, and all new joiners get a budget to make sure their home is set up as a great space to work.

• Tech and Software 💻  Whether you’re working at home or HQ, you’ll benefit from the latest MacBooks and freedom to suggest the software that will help you do your best work, rather than updating spreadsheets and waiting for apps to load.

• Stock Options 💰 Everyone should share a stake in our success, so if you’re a full time employee you’ll receive stock options when you join. 

• Wellness Budget 🧘 Stay at your best with a monthly wellness budget to spend as you please on things to keep you happy, healthy and well. Whether that’s on meditation apps, healthy food subscriptions, or gym memberships. If it keeps you well, it’s covered.

• Mental Health Support 🌸 Taking care of your mental health is just as important as your physical health, so we provide professional and confidential support from the wonderful therapists at Spill, directly in Slack.

• Personal Growth ✨ Develop personally and professionally with an annual budget of £1000  for you to upskill in ways that suit your own learning style - whether through books, training courses, or attending events.

• Mindset 💭  We cultivate an entrepreneurial can-do mindset; brilliant ideas can and must come from everywhere in the business and we have working groups and regular meeting to ensure these ideas find their way to fruition.

• Purpose 🌟  Work among a team who genuinely want to make a massive positive difference in the world

We're a fast-growing tight-knit team of 25 people who all share a common vision that what we’re building will define the future of how everyone shops. Startup life is always a lot of work and a ton of fun, so we’ve focussed hard on putting a great framework in place that lets people do their best work. 

Apply now

We think a great workplace is filled with all the diversity the world has to offer. This means we make no judgement about the things that make you, you - whether that be gender, religion, sexuality, race, or a secret love for 80s action films. If you’re excited by our mission, we’re excited to meet you! 

We use Applied for applications, which means we initially don’t ask for a CV and review answers to a set of questions. We do this as we believe in making recruitment as fair and de-biased as possible.

There are three stages of interview for this role:

• 5 questions submitted and reviewed anonymously using Applied

• First Interview via Zoom

• Final Interview via Zoom