PURPOSE

The Ticketing & Hospitality Manager is responsible for the project management and operational delivery of ticketing and hospitality requirements across international, domestic and The Hundred cricket fixtures on behalf of the England & Wales Cricket Board (ECB).

The role is a key, stakeholder-facing position, working closely with venues, commercial partners, internal departments, England Team Management and representatives from 18 individual counties to ensure the highest standards of ticketing and hospitality delivery.

The role holder will be responsible for managing contractual obligations, orders, reconciliations and some matchday delivery, while proactively identifying opportunities to improve processes, systems and stakeholder experience. The role will also provide leadership and coordination to the wider ticketing and hospitality team, ensuring seamless delivery throughout the cricket season.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social.  It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

• Run on respect. We ensure our game is based on fairness, respect and decency. 

• Embrace enjoyment. We make sure everyone finds fun in the game. 

• Build belonging. We actively include so everyone can find a place in the game. 

• Progress with purpose. We stay open to change to keep the game moving forward. 

YOU’LL LOVE THIS JOB IF

• You are highly organised and enjoy work which requires a keen attention to detail.

• You have a passion for excellence, are energetic, highly motivated, have an enquiring mind and are willing to embrace innovative ways of working.

• You are commercially aware, customer focused, and able to think agilely to find effective solutions when challenges arise.

• You’re a clear and articulate communicator with the ability to collaborate across teams, develop trusted and productive relationships, and deal calmly with high pressured situations.

• You thrive under busy, variable and exciting environments where no two days are alike.

YOU’LL BE DOING

• Lead the end-to-end project management and delivery of all ticketing and hospitality requirements on behalf of the ECB for men's and women's international matches, domestic matches, and The Hundred fixtures, ensuring a consistent, and high standard of delivery.

• Attend matches, where necessary, throughout the season, to oversee delivery of ECB programmes, to ensure all stakeholders receive a high standard of hospitality and matchday service, in line with expectations.

• Build and maintain excellent relationships with a wide range of internal and external stakeholders, including representatives from 18 Professional Cricket Counties, venues, commercial partners and national teams.

• Maintain accurate financial and operational records throughout the year, and complete timely and accurate reconciliations across all ticketing and hospitality requirements within required deadlines.

• Work with venues to obtain pre-season budgets and post-season actuals to ensure accurate financial reporting and input of insurance figures.

• Ensure match cancellation refunds and insurance claims are processed correctly and efficiently

• Collate and analyse attendance statistics from partner ticketing and hospitality orders, and provide meaningful insights to account managers, to support future planning, partner conversations, and commercial account management.

• Identify opportunities to improve ticketing and hospitality processes, systems, and stakeholder experiences. Oversee the integration and implementation of automation within ticketing and hospitality systems, helping to improve efficiency, accuracy and scalability.

• Capture post-season feedback and lessons learned to inform future venue planning and operational delivery.

• Provide day to day management and support to Ticketing and Hospitality Coordinator.

• Ad Hoc projects as required to support ticket and hospitality projects across ECB.

Although not a comprehensive list, this will form the majority of the responsibilities with additional ad hoc elements being required from time to time.

This is an office-based role, with the successful candidate working from either our London or Edgbaston office. There is a requirement to be in the office at least three days per week.

In addition, there will be a requirement to travel to the other office location once per week, depending on business needs.

YOU’LL HAVE

• Experience in ticketing, hospitality, events, venue operations, account management or a comparable project management environment.

• Excellent organisational skills and attention to detail, with the ability to manage high volumes of information and multiple concurrent requirements without compromising accuracy.

• Proven experience of relationship-building and stakeholder management skills, with the confidence to work with individuals at all levels, including C-Suite and senior leadership.

• Experience managing reconciliations, purchase orders, invoices and budgets.

• Excellent written and verbal communication skills.

• Experience of line management, team coordination or leading colleagues to deliver shared objectives desirable.

• Strong IT and systems skills, with the ability to learn and adapt to new technology.

YOU’LL RECEIVE

• Competitive salary

• Holiday - 25 days a year

• Volunteering – 2 days a year

• Pension Scheme

• Private medical insurance

• Employee health cash-back plan

• Long-term sickness insurance

• Life assurance - a multiple of your annual basic salary 

• Enhanced family leave and pay

• OpenBlend - an innovative coaching and performance management tool

• Learning and Development - a range of programmes and initiatives to help you develop and reach your potential

• Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice

• Cycle 2 Work Scheme

• Season ticket loan

• Preferential access to tickets to England games

• Opportunities to be a part of and be involved in our Employee Resource groups: Women in Cricket Employee Network, Race in Cricket Employee Network, Social Equality in Cricket Employee Network, Cricketability Employee Network (formerly called the Disability in Cricket Employee Network) and LGBTQ+ Community in Cricket Employee Network

Please note that this role is office based and requires you to be in the office a minimum of three days per week.