where do we start?

Well, we’ve been on one heck of a journey. From our early days with just one glorious mattress-in-a-box to our name to now offering six sublimely comfy (and, ahem, award-winning) mattresses and a whole host of top-notch sleep goodies, we’ve come a long way since 2015. And we couldn’t do it without our team of cracking individuals who make the magic happen every single day.

Not only that, but they’re the driving force behind our mission to champion sleep wellness. ‘What’s that?’ we hear you cry. Well, we think everyone deserves to feel outrageously well slept. So much so that they wake up dancing every single day. And we want to help them get there.

As a brand and as a team, we live by five core values that make up our identity, beliefs, and very DNA. They are what we live and breathe. And we’re pretty darn excited about them.

We are yellow and bring a ray of sunny optimism to everything we do. 

We don’t believe in being sheep and thrive on bravery, individuality and curiosity. We accept people for who they are and what they want to be.

We won’t sleep until you do, and we believe in what we’re doing. We won’t stop until it’s done.

We are experts in support, cheering each other on and picking each other up when we fall.

We keep things simple by talking in good old plain English to communicate easily and help each other out. 

In a nutshell, we look for people who believe in our values and are as hungry as we are to unleash the power of sleep wellness.

the opportunity

This is a super exciting time here at Eve Sleep towers. We have been on a mission to give everybody the sleep they need to rise and shine. Making better sleep, and better mornings an achievable ambition. We’ve launched our new content platform - The Well Slept Club -, we have 4 mattresses topping the Which? best by charts, and we have on-boarded more sleep wellness products to help our business become a destination for Sleep support.  

As a CRM Manager, you lead the development of sophisticated audience programmes and journeys. You will use data and insight to influence critical customer retention and new customer development deliverables and ensure every customer communication touchpoint, whether promotional, automated or transaction, is considered.

the day to day

• Oversee the CRM and Email Marketing execution; define objectives; guide the programs to align their efforts to business objectives.

• Manage, develop, coach a CRM Executive ensuring they bring their best selves to work

• Ensure all communication via Email aligns and meets the overarching brand strategy, tone of voice and style guidelines. 

• Devise and implement targeted, timely customer retention programs that will increase retention and encourage segment migration. 

• Review & improve customer segmentation framework

• Work with product, logistics and customer service to maintain and ensure high levels of data hygiene and integrity with our customer data.

• Create, compile and design triggered Email flows based on several attributes

• Define KPIs  to identify profitable segments and measure segments migration, customer retention and impact on revenue.

• Provide the business with customer retention and customer insight reports & analysis

• Champion test and learn, ensuring testing, data, and research is at the heart of all decision making

• Explore new opportunities to efficiently and effectively scale our acquisition and retention programs through additional CRM channels

what we will love about you

• A self-starter coupled with a contagious spirit to build the best business we can

• A curious mind with a positive outlook, tons of initiative along with an eagerness to learn and get stuck in

• Comfortable working independently; multitask, organise, prioritise workload and meet deadlines.

• Superb interpersonal and communication skills

• Experience of working within a very fast-paced team in a similar sized or fast-growth environment

• eve is faster than a dancing sloth, and things happen quickly, so you will need to be flexible (not the bendy kind) and okay with change

• We care for and respect each other at eve. We look for those who do the same.

• Most importantly, building the eve culture is important to us, and we want passionate individuals who will contribute to this and are eager to join us on our mission for sleep wellness.

what you'll love about eve

• No more sleepless nights. Once you have passed probation, you will receive an eve mattress and pillow on us. Believe us, you will never have been so excited about a mattress and pillow. There’s also a generous staff discount and one for family and friends, too.

• Looking after you. You’ll have the choice to sign up to private health insurance with Vitality on completion of probation. We’ll cover the cost while you enjoy 24/7 online GPs, access to great medical care, incentive points to get fit or stay fit, and some seriously cool discounts.

• Flexible hours. Being a sleep wellness company, we know that people tend to be either an early bird or a night owl, or maybe something in-between. That’s why we have flexible hours to help everyone be the very best version of themselves (and catch those extra zzz’s).

• Hybrid working. We know working away from the office comes with its benefits; better work-life balance and more flexibility. So, it seems silly to take that all away, and we’ve introduced a hybrid way of working. 

• Holiday. You’ll get 25 days a year excluding Bank Holidays. And because we want you to stick with us, we’ll give you an extra day’s holiday every year after you’ve worked with us for 2 years, up to a maximum of 30 days. Nice, eh?

• Birthday day. Fancy an extra day off on your special day? We give you a day’s annual leave in addition to your 25 days on your birthday. Make sure you celebrate in style.

• Grow with us. We’re passionate about your growth and throughout each year we want to champion (and understand) your personal development goals. We also host personal and professional learning opportunities.

• Weekly yoga. You don’t have to be a pro yogi to join in with this one. Every week we head off into the world of Zoom for weekly yoga classes to help us unwind and relax. 

• Cycle to work scheme. We believe in your overall wellness and want to support where we can. So, after 3 months with us, you can apply to our Cycle to Work scheme and invest in some seriously cool wheels.

• Sharing is caring. We’re not afraid to talk about mental health and believe it’s a basic human right to feel supported. That’s why we work with Spill, a remote mental health service that provide support in all different shapes and sizes. This one’s on us, so use it to your heart’s content.

• Culture champs. The word culture is thrown around these days. But we actually live for ours. That’s why we’ve got a team of proactive culture champs who plan fun stuff that brings us all together. So whether it’s a remote cooking lesson, a brain gym sesh or a surprise in the post, we’ve got a smashing culture that gives back on the reg. And we’re pretty damn proud of it.

• Wednesday brekkie. When we’re in the office, we set you up with a healthy breakfast every Wednesday morning to fuel you through the day.

• Not your typical bonus. Our people enjoy exactly the same financial bonus, regardless of experience, salary or seniority. This is just one way we’re smashing inclusivity.

• Share the love. We’re always on the lookout for talented people to join the eve team. So if you recommend someone for a role we are recruiting for and they’re successful, you’ll receive £500 once they complete their 3-month probation. Nice.

• Simply The Best. We’re not afraid to champion each others’ successes, which is why we hold monthly Simply The Best nominations and recognitions. So that we can shine a light on successes across the business, no matter how big or small.

• Doggy friendly. Yup, you read that right. Our workplace is doggy friendly, so some of our team bring their furry friends in a few days a week.