PURPOSE

Following the recent refurbishment of our estate to support hybrid working, this role will be reporting to and working with the Office Services Manager, to provide a comfortable, safe and inspiring workplace, at our London headquarters.  

Reporting to the Office Services Manager any Health & Safety matters around the office, supporting the delivery of exceptional conferencing and catering facilities, monitoring stock levels, ordering where necessary stationery and coffee etc, maintaining an exceptional level of customer service, proactively seeking out solutions with the Office Services Manager to improve and develop all aspects of an office environment.   

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social.  It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

• Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.

• Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.

• Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.

• Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

• You are passionate about seeking creative, innovative, and cost-effective ways to make our buildings look great and work efficiently for our people and visitors 

• You’re a clear and articulate communicator, who has an eye for detail, and a focus on customer service. 

• You have an unshakeable can-do attitude. 

YOU’LL BE DOING

• Delivering a first-class customer service, creating a welcoming & friendly first point of contact to the organisation. 

• Reporting any issues with cleaning, maintenance within the building, or any of our office services to always ensure the best environment for our staff – achieving this by daily walks around the office  

• Support the effort within the ECB towards monitoring & reducing environmental impact. 

• Responding quickly to emergencies that may arise and dealing with them appropriately.  

• Supporting the Office Services Manager by adhering to and working to improve Front of House processes, including admin tasks to monitor all aspects of Office Services and Management. 

YOU’LL HAVE

• Confidence or experience in using Microsoft Office programs.

• Demonstrable experience in delivering first class customer service. 

• Already have certification or be prepared to undertake a First Aid / Fire Warden course. 

• A willingness to learn new skills and adapt in an exciting and rapidly developing environment. 

• Flexibility to provide reception cover on major match days on evenings and weekends, as required by the Office Services Manager. 

YOU’LL RECEIVE

• Holiday - 25 days a year

• Volunteering – 2 days a year

• Pension - Non-contributory 8% pension

• Private medical insurance

• Employee health cash-back plan

• Long-term sickness insurance

• Life assurance - four times your annual basic salary

• Enhanced maternity

• Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing

• OpenBlend - an innovative coaching and performance management tool

• People Academy - a range of programmes and initiatives to help you develop and reach your potential

• Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice

• Free online fitness classes

• Free gym membership at onsite gym at Lords

• 30% Castore discount

• Cycle 2 Work Scheme

• Season ticket loan

• Preferential access to tickets to England and The Hundred games

• Free access to onsite gym at Lords Cricket ground