We are looking for someone with ICT Manager / lead experience with a keen interest in cyber security. We are building out a new team so although there's some existing processes and systems, this is an opportunity to build your own strategy.

The role will have the opportunity to coach and mentor a couple of part-time computer science graduates providing IT support. They are eager, smart and great with people. Besides end-user support for about 60ppl and internal network / infrastructure, the role will also be responsible for our cyber security standards including ISO 27001.

Not a guru in cyber / ISO? Not a problem. We have an experienced cyber consultant who is helping us build out our strategy, and our standards are already REALLY good. So, it's a great opportunity to learn if this is a space you want to grow.

Lastly the role will also own business systems and help bring some structure to how these are onboarded and managed.

Did someone say flexibility? 📆 Hours: 3 - 5 days a week, happy to be flexible around hours to accommodate your life.

😁Experience: Are you a lead and want to move into a manager role? Are you an IT manager but not much experience with cyber? We have no set requirement for years of experience in this space. Are you quite experienced but want to find more balance? The flexibility of this role might be just what you're looking for!

Despite being flexible we do have a few non-negotiables. You will need to be based in Sydney and be prepared to work from the Surry Hills Office at least 2 days a week. One of those days should be Thursday and you'll get a free lunch 🥞🌮🥗🍗

We looking for someone with a positive attitude, passionate about mentoring, and who wants to build an amazing experience for our customers, our colleagues.

You will find little more detail on our company and others on their career journey with us here .https://www.flexischools.com.au/careers

Here is the full job description of what's inovled....

Role Purpose

• This role is focused on leading IT infrastructure, business systems and cybersecurity operations.  

• This role has scope for flexibility in level of cyber security experience, from someone with exposure and a keen interest through to someone with several years experience leading cyber security initiatives.

• Responsible for overseeing the implementation, optimisation, and maintenance of various systems and ICT tools to enable efficient business operations, enhance employee experiences, drive continuous improvement and mitigate cybersecurity risks. 

• Requires a strong background in technology, business processes, and cybersecurity, with a focus on driving automation, scalability, and security. 

Role Specifics

• System Strategy and Planning:

  • Collaborate with key stakeholders across all teams and business functions to understand business needs and develop a strategic roadmap for technology systems and tools, with a focus on cybersecurity risk mitigation.

  • Identify opportunities to streamline processes, automate tasks, and improve overall efficiency through technology solutions while maintaining a strong security posture.

• System Implementation and Optimisation:

  • Lead the implementation of new systems and tools across the organization, ensuring adherence to cybersecurity best practices and standards.

  • Work closely with cross-functional teams to configure and customize systems to meet specific business requirements, while incorporating security controls.

  • Continuously assess and optimise system performance to enhance reliability, scalability, and security.

• System Administration and Maintenance:

  • Oversee the day-to-day administration of business systems, including user management, access controls, and data integrity, with a focus on cybersecurity hygiene.

  • Monitor system health and performance, proactively identifying and addressing security vulnerabilities and threats.

  • Stay up-to-date with emerging cybersecurity threats and best practices to ensure systems remain secure and resilient.

• ICT Team Leadership

  • Lead the ICT team and function to manage employee technology tools, hardware, and software, ensuring their effective deployment, maintenance, supporting and optimising organizational productivity and efficiency. Tasks include below:

  • Procurement and management of hardware devices (e.g., computers, mobile devices, peripherals) and software licenses, ensuring alignment with organisational needs and budget constraints and conducting regular assessments of technology tools and infrastructure to identify areas for improvement and necessary upgrades or replacements.

  • Leading IT technical support team assisting employees with hardware and software issues,

  • Staying abreast of emerging technologies and industry trends to make informed recommendations for enhancing the organization's ICT infrastructure and capabilities.

• Cybersecurity Risk Management:

  • Conduct regular cybersecurity risk assessments and audits of business systems and technology stacks, identifying potential vulnerabilities and recommending mitigation strategies, through selection and implementation of cybersecurity policies, procedures, and controls to protect sensitive data and critical assets from unauthorised access, exploitation, and data breaches.

  • Develop, implement and manage incident response plans and procedures to effectively respond to and recover from cybersecurity incidents.

  • Lead the businesses ISO 27001 compliance program and other compliance activities including PCI/DSS and penetration testing programs.

• Process Automation and Workflow Optimisation:

  • Identify opportunities to automate repetitive tasks and manual processes, leveraging technology to increase productivity while maintaining security standards.

  • Design and implement workflow optimisations to streamline business operations and improve overall efficiency, with a focus on security by design principles.

  • Work with Marketing, Customer Service, Sales, Product, IT, Finance, all business functions to ensure optimisation of the technology tools and processes in place to enable and optimise their work processes.

• Data Management and Reporting:

  • Collaborate with data teams to ensure proper data governance practices are in place for business systems, including data encryption, access controls, and data retention policies.

  • Develop and maintain reporting dashboards and analytics to provide insights into system usage, performance, and key cybersecurity metrics.

• User Training and Support:

  • Provide training and support to employees on the use of business systems and tools, emphasising cybersecurity best practices and awareness.

• Vendor Management:

  • Manage relationships with technology vendors and service providers, ensuring that cybersecurity requirements are incorporated into contracts and service level agreements.

  • Stay informed about vendor security practices and updates, assessing potential risks and making recommendations for vendor selection and management.

• Cross-Functional Collaboration:

  • Work closely with cross-functional teams, including sales and marketing, finance, people & culture, customer service and operations to understand their technology and security needs and align system priorities accordingly.

Skills & Experience 

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

• Proven experience in a similar role, with a track record of successfully managing business systems, technology stacks, and cybersecurity risks.

• Strong understanding of business processes, workflows, project management methodologies, and cybersecurity best practices.

• Proficiency in implementing and administering a variety of business systems, such as CRM, ERP, HRIS, and collaboration tools, while incorporating cybersecurity controls.

• Experience in conducting cybersecurity risk assessments, implementing cybersecurity policies and controls, and responding to cybersecurity incidents.

• Excellent communication, interpersonal, and leadership skills, with the ability to effectively collaborate with stakeholders at all levels of the organization and lead and coach team

• Strong analytical and problem-solving abilities, with a focus on continuous improvement, and change management

• Relevant certifications (e.g., CISSP, CISM, CRISC, PMP, ITIL, Salesforce Administrator) are a plus.