Digital Business Operations Manager

England and Wales Cricket Board

Location Lord's (possible flexible/remote)
Salary Competitive
Team Digital
  • Closing: 6:00pm, 2nd Dec 2021 GMT

Perks and benefits

Life Insurance
Wellness programs
Employee Assistance Programme
Additional parental leave
Enhanced maternity and paternity leave
Professional development
Paid volunteer days
Salary sacrifice
Cycle to work scheme

Candidate happiness

8.40 (6826)

Job Description

This role is for a Digital Business Operations Manager within the Commercial department. This is a new role within the ECB’s Digital and Data team, working both internally to ensure optimised processes between the team and other departments and externally to enable value with multiple different partners and suppliers. The successful candidate will report into the Director of Digital and Data and work with the entire Digital and Data team looking at ways of working, in order to ensure maximum impact from projects, and with partners and suppliers to enhance the supplier relationship management process.

This job description is only a summary of the role as it currently exists and is not exhaustive or comprehensive. The responsibilities and accountabilities might differ from those outlined and other duties, as assigned, might be part of the job.

This would be an ideal role for someone who has enjoyed working in a customer facing account management role, where they have enjoyed business, finance and project planning, who may be looking for a change from an agency to work in-house, and has a passion to work in the sports industry.


The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social.  It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.


  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.

  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.

  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.

  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.



  • You are excited by the challenge of joining a high performing Digital and Data team, that has a growing remit to make cricket a game for everyone. 

  • You enjoy working with partners and suppliers, managing strategic partnerships and relationships, working together to seek to improve ways of working and processes.

  • You thrive on organisation, having a project management mindset and a business planning and budgetary focus.

  • You enjoy setting and measuring targets.

  • You are a collaborative and open-minded team player with the confidence to deal with senior internal and external stakeholders.

  • You enjoy an environment which is busy, variable and at times, time-pressured environments where no two days are alike.

  • You are equally energised by elite and grassroots sport.


  • Meeting and working with Digital and Data partners, agencies and suppliers on a regular basis to track projects, review roadmaps, optimise working processes and review, maintain and negotiate ongoing contracts.

  • Representing Digital and Data in the annual and quarterly business planning processes, actively managing this to ensure that scope is accurate, KPIs and objectives are created and managed and other departmental priorities are accurately reflected and budgeted.

  • Working with the ECB Finance team to monitor and report on the Digital and Data spend, liaising with the team to ensure budget trackers are updated in a timely manner.

  • Acting as an evangelist for Digital and Data and ensuring that the digital strategy is well-understood and bought into across the organisation.

  • Representing Digital and Data in internal stakeholder meetings, and game wide meetings, in order to triage requests, feed into priorities and create project management frameworks where required for initiatives.

  • Working with the Product, Content and Data teams, as well as closely with IT, to understand what digital products and solutions are already available and ensure these are communicated with other departments.

  • Supporting where needed on strategic commercial partnerships, ensuring digital rights delivery and implementing new commercial strategies.


  • Running regular business planning process and KPI setting and tracking across Digital and Data.

  • Managing annual digital and data budgets (including but not limited to editorial, video, product, channel management, vendor licenses, development), continually critiquing and assessing the approach to ensure maximum cost efficiencies are delivered year on year.

  • Managing all digital and data related agencies and vendor relationships, including contracting and RFP processes.

  • Managing requests from stakeholders around the business.

  • Working with the Director of Digital and Data on creating objectives that ladder up to Commercial Team and ECB-wide priorities.

  • Working closely with other teams within the business such as Marketing, Comms, Participation and Growth and IT to ensure shared objectives are delivered and supported by Digital and Data.

  • Assisting where required across the team in creating project plans that enable smooth project delivery.

  • Keeping up-to-date with industry developments and make suggestions where appropriate for improvements that could be made across the entire digital offering.


  • Substantial experience of business planning, budgeting and contracting across a complex organisation.

  • Extensive experience of account/relationship management, with a particular focus on having managed creative stakeholders.

  • Excellent planning, organisational and communication skills, even if not directly in a project management role. 

  • Honed and effective collaboration and peer team-working skills.

  • Ability to balance multiple priorities and stakeholder requirements and influence at peer and senior management levels.

  • Demonstrable relevant people management experience, particularly of stakeholders and partners.

  • Understanding of all aspects of a sport from elite to grassroots.


  • Competitive salary

  • Holiday - 25 days a year

  • Volunteering – 2 days a year

  • Pension - Non-contributory 8% pension

  • Private medical insurance

  • Employee health cash-back plan

  • Long-term sickness insurance

  • Life assurance - four times your annual basic salary

  • Enhanced maternity

  • Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing

  • OpenBlend - an innovative coaching and performance management tool

  • People Academy - a range of programmes and initiatives to help you develop and reach your potential

  • Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice

  • Free online fitness classes

  • 30% New Balance discount

  • Cycle 2 Work Scheme

  • Season ticket loan

  • Preferential access to tickets to England and The Hundred games



Removing bias from the hiring process

Applications closed Thu 2nd Dec 2021


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Thu 2nd Dec 2021