The Sales Development team build incremental revenue by selling into non traditional retail and wholesale customers, seeking out new revenue streams and pursuing bulk sale opportunities.

This integral role will provide higher level admin support to the Non Traditional sales team and act as a point of contact for our customers.

Key Tasks and Accountabilities

• Provide administrative support to the Non Trade sector of the Sales Development team which includes but is not limited to:

• Management of deal trackers

• Raising costings for specialist printings

• Processing customer orders and invoicing direct deliveries

• Put together customer presentations

• Communicate clearly with sales, publishing, distribution and marketing colleagues to obtain all the information required to service and sell to our customers effectively

• Answer customer queries quickly and effectively

• Overseeing all reserves, stock management and liaising with the ops team

• Manage and develop own accounts

• Provide support on non trade key accounts and liaise directly with customers

Skills Required

• Must be professional and professional

• Be an excellent communicator

• Have exceptional attention to detail

• Proven ability to work under pressure and to challenging deadlines

• Use own initiative

• Good at collaborating within a team

• Creative thinker – good at solving problems and thinking about the bigger picture

Benefits

• Hybrid working model (3 days in the office)

• 28 days holiday plus bank holidays (option to buy and sell holiday days)

• Enhanced pay for maternity, paternity, adoption and shared parental leave

• Private healthcare cover and life assurance

• Summer Hours

• Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal

• Season ticket loans (from day 1 for entry level) and cycle to work scheme

• Relocation Rent Support Loan

• Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work

• Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes

• Virtual GP and eyecare vouchers

• Gym membership discount

• Onsite physiotherapy (London only)

• Charitable donation matching and 2 volunteering days

• We're a certified Carbon Neutral company

• Free e-books and audiobooks, digital newspaper subscriptions and discounts on books

• Subsidised canteen and retail discounts

• Onsite prayer room

At HarperCollins, we value authenticity and integrity in our recruitment process. To ensure a fair and accurate evaluation of all applications, we ask that all responses to assessment questions reflect your own thoughts, experiences, and capabilities.  This allows us to fairly assess your knowledge, skills, and experience to determine how they align with the role. We value diverse perspectives and genuine contributions, even if answers are not perfect. The use of AI tools or external assistance to generate responses is discouraged unless explicitly permitted for specific tasks.

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to stephanie.jemmett@harpercollins.co.uk with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.