Purpose of the Role

This is an exciting opportunity to lead a high-functioning Global Consumer Insights Team in one of the largest global publishers. The role requires providing strategic direction to a team of 9 researchers based across the UK & US, consulting on complex and multi-market quantitative and consumer trends studies, co-ordinating the most senior stakeholders as well as resource and budget management.

Role has dual reporting to CEO Intl Foreign Lang & CDO and Group Digital & Technology Director

Roles and Responsibilities

The successful candidate will:

• Be a strategic thinker with a strong background in quantitative research methodologies and ideally with experience of qualitative / trends / ethnographic research

• Be responsible for leading a global team of experienced multi-disciplinary researchers, maintaining a culture of collaboration

• Support the team in maintaining strong relationships with senior stakeholders, ensuring alignment on research objectives and findings

• Oversee qualitative/quantitative and trends research initiatives, across different markets, in line with budgets

• Present findings and recommendations to senior leadership and key stakeholders in a clear and compelling manner

Experience

• Extensive experience working in a head of / director role at a research agency or client side

• 10+ years working in consumer research

• Proven experience in managing teams and working with diverse stakeholders across different regions

• Ideally experience of research in the media/communications space

• Strong communication and presentation skills, with the ability to influence and engage stakeholders at all levels

• Exceptional analytical skills with the ability to translate complex data into actionable insights

• A passion for understanding consumer behavior and driving strategic decision-making

• Ability to work collaboratively in a fast-paced, dynamic environment.

Benefits

• 28 days holiday plus bank holidays (option to buy and sell holiday days)

• Enhanced pay for maternity, paternity, adoption and shared parental leave

• Private healthcare cover and life assurance

• Summer Hours 

• Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal

• Season ticket loans (from day 1 for entry level) and cycle to work scheme

• Relocation Rent Support Loan 

• Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work

• Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes

• Virtual GP and eyecare vouchers

• Gym membership discount

• Onsite physiotherapy (London only)

• Charitable donation matching and 2 volunteering days

• We're a certified Carbon Neutral company

• Green Electric/Hybrid Car Benefit Scheme (salary sacrifice)

• With Trees for Life we plant a tree in the Highlands of Scotland for every permanent hire

• Free e-books and audiobooks, digital newspaper subscriptions and discounts on books

• Subsidised canteen and retail discounts

• Onsite prayer room

At HarperCollins, we value authenticity and integrity in our recruitment process. To ensure a fair and accurate evaluation of all applications, we ask that all responses to assessment questions reflect your own thoughts, experiences, and capabilities.  This allows us to fairly assess your knowledge, skills, and experience to determine how they align with the role. We value diverse perspectives and genuine contributions, even if answers are not perfect. The use of AI tools or external assistance to generate responses is discouraged unless explicitly permitted for specific tasks.

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to stephanie.jemmett@harpercollins.co.uk with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.