User Support Manager

Health Data Research UK

Location Flexible
Salary 35,000 - 55,000
Team Technology
  • Closing: 5:00pm, 28th Mar 2023 BST

Perks and benefits

Flexible working hours
Work from home option
Wellness programs
Employee Assistance Programme
Enhanced maternity and paternity leave
Extra holiday
Professional development
Team social events

Candidate happiness

8.51 (3479)

Job Description

Purpose of the post

The postholder will support users to understand and customise the Gateway product, on-board new users and support data custodians to integrate with required products and services efficiently. The role will also oversee the management of the service desk and triaging of support tickets. The postholder will manage a fast-paced pipeline of work to deliver high-quality services offered through the Innovation Gateway, the HDR UK portal for data discovery and access. 

This is a unique and exciting opportunity to work with key partners internally and externally and develop infrastructure and services that improve access to health data for research and innovation that has the potential to transform lives. 

To view the full job description for this role, please click here.

Removing bias from the hiring process

Applications closed Tue 28th Mar 2023


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Tue 28th Mar 2023