The Site Services Team Technical Services Manager will be responsible for ensuring that a diverse supply chain delivers all Planned Maintenance, Statutory Inspections and Planned/Statutory remedial works safely and effectively. This role will report directly into the Head of Site Services and have line management responsibility for the Site Services Team Demand and Resource Planner and the Internal Engineering Team

Core responsibilities

• Reviewing the Site Services Team (SST) planned maintenance program to ensure all is compliant with the contract and providing feedback where gaps are identified.

• Ensure that all work carried out by our suppliers and the internal team is performed as per the maintenance schedule strategy and in accordance with all legislative/statutory requirements.

• To ensure that all statutory inspection documentation is verified and any failures are highlighted and rectified by the Supplier or Internal Team.

• Provide management reports to stakeholders on maintenance deliverables.

• Attending project pre-starts, progress and handover meetings .

• Updating the asset register and planned maintenance requirements following completion of project handovers and ensuring Service Change Requests (SCR) are raised as and when required.

• Ensuring effective management of all planned preventative maintenance activity.

• Assessing performance of all site assets such as the maintenance strategy.

• Providing technical advice to other integrator functions, including advice on urgent reactive jobs, cost enquiries and complex building service solutions.

• Reviewing the Supply Chain’s Key Performance Indicators and supporting the team where needed to achieve these targets.

• Supporting the Head of Site Services with on-site interface with the client’s representatives

• Overseeing the development of staff to enhance performance where possible

• Deputise for the Head of Site Services as and when required

• Adhoc duties as directed by the Head of Site Services

Experience required

• An industry recognised electrical or mechanical engineering qualification within the built environment (HNC, HND or equivalent vocational qualification)

• Health and Safety training i.e. IOSH Managing Safely, CITB SMSTS or CSCS or equivalent

• Technical qualification within the building service industry and/or facilities management would be advantageous but is not essential

• Experience of managing planned preventative maintenance for hard services within commercial or government asset portfolios

• Experience of managing a team, preferably within supply chain, facilities, engineering or similar.

• Experience in planning programs of work for maintenance in accordance with the client’s requirements and identifying gaps in the maintenance strategy

• Proven track record in the management of asset data bases and CAFM Systems

• Experience of managing Health, Safety and Environment management systems

• A good working knowledge of Microsoft Word, Project, Excel and PowerPoint

• Working knowledge of Maximo and Share point, or other CAFM systems (Planet FM, Concept Evolution WorkPal etc.)

• Knowledge of Statutory Legislation (PSSR, LEV, 17th Edition, LOLER, Gas safety regulations, Asbestos regulations etc.) and capable of document verifying certification that relates to this Statutory legislation

Skills required

• Self-starter who is willing to learn and develop

• Good leadership and interpersonal skills

• Excellent communications skills and able to communicate with internal and external stakeholders at all levels. 

• Ability to explain technical issues to non-technical personnel

• Commercially aware with good negotiating skills

• Ability to lead, inspire and motivate a team to meet objectives

• Good numeracy and presentation skills

• Having the ‘We deliver’ attitude and going the extra mile to meet the customers’ requirements

• An eye for detail and technically minded

The company

Our mission at HarperCollins is to harness the power of great publishing and to amplify it through world class marketing, global strength, and relentless innovation. We are all working towards the same goal, and we do it guided by what matters most to us. The culture at HarperCollins is defined by our six values, which inform our everyday actions and the way we behave. From Finance to Editorial, our values shape the way we work.