PURPOSE

We’re introducing this exciting role to support the commitment of the ECB to respond effectively and consistently to reports of concerns from across the cricket network.

Deadlines for applications will be 10th  July 2023.

Interviews will take place virtually w/c 17th July.

Proposed start date for the role will be no later than 7th August 2023

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social.  It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

• Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.

• Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.

• Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.

• Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF:

• You want to use your existing skills and knowledge to ensure that cricket is a welcoming and inclusive environment for all participants. 

• You enjoy developing  and reviewing systems-based solutions to meet the diverse needs of a range of key stakeholders.

• You want to support best practice in safeguarding and anti-discrimination case management.

• You enjoy the challenge of managing a varied caseload in a busy team.

YOU’LL BE DOING

• Working along key staff from the ECB Anti-Discrimination Unit and Safeguarding Team to develop robust systems to support consistent response, monitoring and recording of concerns from across the cricket network.

• Taking responsibility or supporting the daily triage of concerns raised by safeguarding and anti-discrimination leads across the cricket network to ensure consistent and appropriate response.

• Liaising with designated leads within the cricket network and relevant ECB teams to identify and escalate concerns appropriately.

• Taking responsibility and supporting the daily oversight of case reporting systems to allocate key tasks and monitor completion.

• Embedding  systems that support the timely qualitative and quantitative analysis of patterns of concern to inform and support policy and practice developments.

• Regularly reviewing and refining system development to ensure it remains fit for purpose.

• Contributing to training and development across the cricket network.

• Supporting the ADU customer service process through all stages of complaint management

• Undertaking other tasks as may be required to ensure the effective running of the ECB Safeguarding  Team and Anti-Discrimination Unit.

YOU’LL HAVE

• Significant experience of effectively managing a busy inbox in a customer facing role

• The ability to develop, review and refine systems to support case management.

• Experience of working to published thresholds to triage and provide initial response to concerns, including identifying and escalating cases requiring an immediate response.

• Excellent time management skills and the ability to prioritise a diverse caseload based on clear risk assessment.

• The ability to work independently while making effective use of line manager supervision.

• A clear understanding of the importance of robust initial case management to the reputation of the ECB as the National Governing Body for cricket. 

• Knowledge and experience of implementing data protection legislation and guidance in relation to highly confidential material.

• IT skills to support case management including  word processing, spreadsheets and smartsheets, database and online meeting applications. 

YOU’LL RECEIVE

• Competitive salary

• Holiday - 25 days a year

• Pension - Non-contributory 8% pension

• Private medical insurance

• Employee health cash-back plan

• Long-term sickness insurance

• Life assurance - four times your annual basic salary

• Enhanced maternity

• Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing

• OpenBlend - an innovative coaching and performance management tool

• People Academy - a range of programmes and initiatives to help you develop and reach your potential

• Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice

• Free online fitness classes

• 30% Castore discount

• Cycle 2 Work Scheme

• Season ticket loan

• Preferential access to tickets to England and The Hundred games