The Role

As an IT Support Analyst, you’ll be part of a small, agile tech team keeping our ICT environment running smoothly ⚙️. Reporting to the IT & Business Systems Manager, you'll play a hands-on role in supporting our internal hardware, infrastructure, and software systems. From maintaining core tech services to jumping into projects, running routine cybersecurity checks 🔐, and driving continuous improvements—this is a great opportunity to deepen your skills across the IT stack in a fast-paced, high-impact environment.

What You'll Be Doing

• Configure and support infrastructure, SaaS tools, domains, and desktop environments

• Perform documented cyber security checks

• Provide timely support for all IT-related issues

• Maintain the helpdesk ticket queue and report issues

• Deliver continuous improvements to ICT services

• Support compliance with IT risk and security policies

• Manage upgrades, patches, and user accounts

• Support onboarding/offboarding processes

• Liaise with third-party IT vendors

• Assist with internal/customer projects

• Keep IT asset register up to date

• Provide user training as needed

Tech Stack

• Windows (some Mac support), Azure AD, Office 365 (Exchange, Teams, OneDrive, SharePoint)

• AWS (primary cloud), with some Azure

• Atlassian suite (JIRA, Confluence, Bitbucket), Azure DevOps

• VoIP, VPNs, local networking

• Security tools incl. firewalls and endpoint protection

What You’ll Bring

• Solid troubleshooting and problem-solving skills

• Familiarity with cloud platforms (AWS, O365, Azure AD)

• Good communication and interpersonal skills

• Initiative and a proactive, service-focused mindset

• Strong organisation and accountability

• Self-motivated and eager to learn and grow

• A can-do attitude and genuine curiosity about tech