Job Title: Volunteer Co-ordinator

Salary: £24,696 - £25,501 pro rata (plus £1,800 London Weighting)

Hours: 22.5 hours per week (flexible working)

Contract: One-year fixed term contract

Based: Southwark offices

Parents and Communities Together (PACT):

Application Deadline: 11.59PM, Monday 31st October

Interview date: Tuesday 8th November, in Camberwell

PACT is a pioneering early intervention community organising project that started in Camberwell and Walworth in 2013 to support maternal mental health and early years development. We run a variety of weekly workshops that provide a fun space for kids to play and a safe environment for parents to build a network of support and share their experiences.

PACT’s priority goals:

• To improve parental mental health and wellbeing of families

• Develop authentic parent leaders and experts with lived experience so that we strengthen and promote a parent-led model of working

• Improve access to services and support for PACT families to push for better life outcomes

See our website for more information: www.pact-citizens.org

Purpose

Volunteers are an essential part of the PACT project because we rely on them to run our activities. As our Volunteer Coordinator you will help to recruit, coordinate and support volunteers from diverse backgrounds.

The ideal candidate would be proactive and flexible with excellent communication skills and the ability to engage diverse members of the community and coordinate projects.

Main Responsibilities

Working in the PACT project reporting to the Senior Project Manager, your main responsibilities will include:

Volunteer coordination:

• To recruit volunteers and Parent Champions from diverse backgrounds to respond to the community’s needs (i.e., community contacts, online presence, word of mouth)

• To carry out volunteer induction, onboarding and Parent Champion training within PACT

• Signpost and refer volunteers to training and employment opportunities

• Provide regular tailored volunteer development opportunities (workshops, 1-2-1s, reflection sessions)

• Maintain volunteer database

• Maintain paperwork for volunteers (DBS etc) and make sure that it is completed in good time

• Coordinate with group leaders to understand needs and respond with appropriate volunteers

• Regularly visit groups and connect with volunteers

• Exit interviews for volunteers and references (work and Southwark Housing Stars)

• Organise volunteer events (i.e., volunteer day) and celebrations (i.e., certificates/cards)

• Support other PACT events with volunteers

• Write volunteer references

Build relational power to further the goals of PACT and CUK:

• Regularly listen to volunteers to meet their needs as PACT volunteers

• Identify and develop relational leaders prepared to act with others for the common good

• Support volunteers to take action on issues which affect them

• Identify and encourage parents who might want to develop and become volunteers

• Proactively create opportunities for volunteers to develop their skills and take action

Contribute towards the achievement of CUK and Project's strategic objectives:

• Demonstrate understanding of how your role contributes to PACT’s purpose and CUK’s core mission

• Reliably implement CUK’s and PACT policies, procedures and values in own work

• Develop internal relationships to support your work and to be part of team

Build and manage projects and achieve work targets effectively:

• Successfully progress projects incl. tracking attendance, performance and expenditure

• Deliver personal work targets on time and to standard

• Monitor volunteer activities and write reports as needed by PACT and our funders

Learning & expertise:

• Keep up to date with developments in field of work

• Apply new learning to work and respond effectively to feedback

• Proactively manage own well-being by reading widely, good time management, healthy work-life balance, reflecting on own performance and working to improve on self-identified weaknesses

• Attend relevant training as needed

• Support the teams learning around your area of work

Develop and manage external relationships:

• Support a range of external relationships to recruit and develop our volunteers

• Respond effectively to queries or requests from stakeholders

• Undertake productive 121’s with parents/stakeholders, understanding self-interest to build new partnerships

• Build strong and meaningful relationships with parents, volunteers and partner organisations

• To represent PACT and Citizens UK in external meetings

Communications:

• Communicate effectively with stakeholders; contribute to good team communication

• Support the delivery of the communications strategy producing high quality materials as requested

Develop and manage internal relationships:

• Work effectively with colleagues across PACT/CUK and actively participate with and support the team

• To work closely with colleagues within the PACT team to identify and match volunteers to opportunities within our work

Contribute to PACT and CUK’s viability through effective fundraising & financial management: 

• Contribute to plans and proposals to grow sources of income/resources

• Demonstrate personal responsibility for the careful use of PACT resources

Person Specification (E = Essential and D = Desirable)

Experience:

• Working with and/or supporting volunteers (E)

• Recruiting and training people (D)

• Organising community activities or events (D)

Key Skills and Knowledge:

• Excellent time management skills with the ability to juggle a wide range of competing demands (E)

• Ability to motivate, lead and engage people (E)

• Proficient in use of MS Office package (E)

• Able to collect info\data and write reports (E)

• Excellent communication and interpersonal skills (E)

• Able to work independently and as part of a team (E)

• Able to network with a wide range of stakeholders (D)

• Able to use own initiative and organise own workload in consultation with the manager (E)

• Ability to speak other languages (D)

Approach:

• A passion for working with families of young children from and across different cultures (E)

• Ability to work with and support people from a range of backgrounds (E)

• A passion for organising people to make change and make a positive contribution within their communities (E)

• A passion for justice (E)

• Enjoys working in dynamic and diverse teams (E)

• Commitment to an inclusive approach in working with people (E)

• Self-motivated and adaptable (E)

As we work with families, the job holder needs to flexible in their working hours as some activities may take place in evenings and/or weekends. Parents are at the heart of all our PACT activities and as such this is a role that could fit around family and childcare commitments. Many of our current staff team are local parents who work part time. 

Citizens UK is committed to being an inclusive employer. We particularly welcome applications from Black, Asian and Minority Ethnic candidates to represent the communities we work in. 

The successful applicant will need to take a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle.