Do you have experience working across a range of social channels? Are you passionate about connecting readers and families with their perfect read? Do you want to get stuck into creating high quality content that engages and grows our imprint and author communities?

We are seeking a passionate, creative, collaborative, and entrepreneurial Digital Community Executive to join our friendly, supportive, and inclusive marketing team and boost our digital capabilities.

You will play a pivotal role in growing, engaging and nurturing our online communities, as well as working closely with authors and brands to harness and grow their existing audiences.

The successful candidate will have excellent time management, project management and organisational skills, and a keen interest in children’s and YA books. You don’t need to have worked in publishing before, but you will need to demonstrate creative copywriting, audience engagement experience and communication skills.

Key Responsibilities:

• Manage multiple social media accounts including Facebook, Instagram and TikTok for all divisional imprints including Farshore and Electric Monkey

•   Manage and optimise Farshore’s imprint and author websites and newsletters

• Create high-quality and engaging visual content across all digital channels (social media, newsletter and website), including Instagram Reels and TikToks

• Drive community growth and engagement by creating and executing creative social media content campaigns, contests and promotions

• Work closely with digital, strategy and analytics teams to maximise direct sales through key platforms

• Identify opportunities to increase reach, engagement and following across all social channels

• Support the wider marketing team on digital marketing campaigns for key authors, brands and titles

• Work with key authors to harness and grow existing audiences online

• Monitor key performance indicators (KPIs) related to community engagement and social media metrics, providing regular reports and monitoring impact on sales

• Be the main point of contact for social media queries, monitoring and responding to comments and queries from our communities

•   Liaise with customer service and distribution teams to resolve customer queries

• Collaborate with sales, PR, editorial and marketing teams to ensure social media content aligns with publishing strategy and timeline

• Remain up-to-date about the children’s and wider book market and pay attention to trends, bestsellers and Farshore’s title performance

• Contribute to, and attend, author pitch meetings for new acquisitions (where required)

• Promote Farshore’s reputation with external stakeholders including authors, illustrators, agents, licensors and customers

Skills and experience:

• A passion for children’s and YA books

• Proven community and audience engagement experience, including managing multiple social media accounts

• Excellent time management, project management and organisational skills

• Excellent written and verbal communication skills

• Acute attention to detail

• Strong eye for design

• Experience using CRM software e.g. Mailchimp or Sailthru

• CMS experience e.g. WordPress

• Graphic design software experience e.g. Canva or Photoshop

•   Basic video editing experience e.g. TikTok, Instagram Reels

• Familiarity with social media scheduling tools and analytics platforms

• Empathetic and customer-focused approach to handling community interactions

• Creative mindset with the ability to generate engaging content ideas

• A natural collaborator who loves working as part of the team

• Ability to work independently, manage time effectively, and meet deadlines

Benefits

•  Hybrid working model (3 days in the office)

• 28 days holiday plus bank holidays

• Private healthcare cover and life assurance

• Summer Hours 

• Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal

• Relocation Rent Support Loan 

• Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work

• Unlimited training on our Learning and Development portal

• Virtual GP and eyecare vouchers

• Gym membership discount

• Onsite physiotherapy (London only)

• Charitable donation matching and 2 volunteering days

• We're a certified Carbon Neutral company

• Free e-books and audiobooks, newspaper subscriptions and discounts on books

• Subsidised canteen and retail discounts

• Onsite prayer room 

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking internships or entry level positions. For more information visit  https://www.btbs.org/

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to stephanie.jemmett@harpercollins.co.uk with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.