This role operates from within the HarperCollins Christian Publishing and HarperCollins Focus 360 business unit, part of a global publishing and distribution initiative within HarperCollins. This unit is responsible for the distribution, marketing, publicity, and sales of HarperCollins Christian Publishing and HarperCollins Focus titles from the US into the UK marketplace.

The position is to provide day-to-day support for stock management into the Glasgow distribution centre from the United States and printing facilities around the world, ensuring stock levels are maintained at an appropriate level, providing support for sales & marketing activities to achieve the required goals, and responding to queries and other issues promptly. This is a very busy position and the ability to handle multiple deadlines and queries while remaining calm and collaborative is an essential quality.

Responsibilities

• Providing administrative support for the Affiliate Publisher and HCCP-HCF UK sales & marketing team.

• Maintaining the Master Stock Tracker

• Daily monitoring of the stock and inventory process and stock tracker

• Identifying and chasing up discrepancies/missing stock/late dispatch etc.

• Running a weekly inventory report and organising the weekly inventory meeting with the rest of the team

• New title ordering (following UK new title meeting with Affiliate Publisher and Senior Sales Manager)

• Monitoring and preparing weekly stock order for frontlist, core stock, Bibles, and UK-specific editions

• Collaborating with US inventory teams on anticipated stock needs

• Maintaining system reserves

• Maintaining out-of-print and print-on-demand activities

• Responding to urgent issues raised by the warehouse and freight company

• Obtaining quotes for, and ordering, locally printed products

• Gathering all files, in collaboration with, and overseen by, the Affiliate Publisher for UK specific editions and ordering the print

• Supplying all necessary files to the printer for locally printed products

• Preparing customer presentations for the sales team

• Updating sales trackers and maintaining the product Mastergrid (weekly update of data)

• Maintaining publisher pages and landing pages on third party retail websites

• Submit monthly retailer product information

• Order office samples monthly, and send samples to retailers, distributors, and HarperCollins sales teams

• Responding to customer enquiries and processing orders/returns/credits if needed

• New supplier onboarding

• Monitor incoming mail to enquiry email addresses and referring to the correct person

• Identifying discrepancies in UK data – e.g. incorrect prices, titles, pub dates etc. Getting these corrected

• Running ad hoc reports where needed 

• Other support tasks as needed on a day-to-day basis

The Ideal Candidate

Experience Required:

• Experience of working in a sales and/or marketing environment

• Experience of high levels of administration within a busy work environment

• Experience of communicating clearly and effectively with internal and external contacts at all levels

• Experience within Publishing or Distribution would be an advantage but not essential.

Skills Required:

• Commercial awareness.

• Very strong attention to detail and accuracy

• Copes well under pressure

• Able to handle multiple demands from a variety of global contacts

• Professional approach

• Agility in dealing with changing demands as needed within a situation

• Strong knowledge of Office programmes

• Willingness and ability to learn new systems and processes

• Positive ‘can-do’ attitude

• Strong collaborative skills

About Harper Christian

With nearly 300 years of publishing expertise, HarperCollins Christian Publishing (HCCP) is the leading provider of inspirational content. Representing the works of over 2,000 authors and the world's largest Bible translations, HCCP is the most award-winning inspirational publisher in the industry, publishing bestselling content in every format, connecting words and people together wherever they live, work, or play.  Our mission at HarperCollins Christian is to inspire the world by meeting the needs of people with content that promotes Biblical principles and honours Jesus Christ.  That mission is driven by five core values that form the framework by which we do business. 

About HarperCollins Focus

Established in 2018, HarperCollins Focus owns and operates a collection of publishing imprints, that enlighten and empower readers to transform their hearts and minds, connecting through story, advice, mentorship, and community. The company’s mission is to inspire the world with content that equips people to lead lives of significance, integrity, and purpose. The company also operates HarperCollins Leadership Essentials, a destination online community dedicated to accelerating personal and professional development. The company is based in Nashville, TN.

 Benefits

• Hybrid working model (3 days in the office)

• 28 days holiday plus bank holidays (option to buy and sell holiday days)

• Enhanced pay for maternity, paternity, adoption and shared parental leave

• Private healthcare cover and life assurance

• Summer Hours 

• Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal

• Season ticket loans (from day 1 for entry level) and cycle to work scheme

• Relocation Rent Support Loan 

• Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work

• Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes

• Virtual GP and eyecare vouchers

• Gym membership discount

• Onsite physiotherapy (London only)

• Charitable donation matching and 2 volunteering days

• We're a certified Carbon Neutral company

• Green Electric/Hybrid Car Benefit Scheme (salary sacrifice)

• With Trees for Life we plant a tree in the Highlands of Scotland for every permanent hire

• Free e-books and audiobooks, digital newspaper subscriptions and discounts on books

• Subsidised canteen and retail discounts

• Onsite prayer room

At HarperCollins, we value authenticity and integrity in our recruitment process. To ensure a fair and accurate evaluation of all applications, we ask that all responses to assessment questions reflect your own thoughts, experiences, and capabilities.  This allows us to fairly assess your knowledge, skills, and experience to determine how they align with the role. We value diverse perspectives and genuine contributions, even if answers are not perfect. The use of AI tools or external assistance to generate responses is discouraged unless explicitly permitted for specific tasks.

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to stephanie.jemmett@harpercollins.co.uk with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.