IT Support Engineer

The Challenge:

Would you like to be at the heart of supporting the UK Space Industry? Are you interested in being part of a team that identifies how space technology can address UK and global societal challenges? Do you want an IT Support position which will make a real difference? If so, you may be who we’re looking for!

We are currently seeking an IT Support Engineer to work as part of our busy Information Technology Business Systems (ITBS) team. You will be working within the team who are responsible for ensuring that all Catapult IT Systems, Services and Infrastructure is fully supported and maintained.

This exciting role will include 1st and 2nd line support for our users through the Catapults IT service desk, providing excellent Customer Service and support to both internal and external users. You will also be responsible for supporting events and meetings with your AV (audio visual) knowledge.

Reporting into our IT Service Delivery Manager, this is a role that you can make your own, requiring an ability to help our users in a friendly and efficient way. Experience of the Space Industry is not essential, we can teach you all about that! We are looking for someone who can work from our Harwell offices inOxfordshire, with travel to our Westcott office in Aylesbury when required. Work/life balance is important to us and have a hybrid work environment so you would be able to work from home, however, this is an evolving and flexible role where some weeks might require more on-site presence than others.

Key Responsibilities:

• Providing friendly and efficient 1st and 2nd line support to both internal and external users

• Supporting and maintaining AV (audio visual) kit and upskilling local users on this

• Processing orders in SAP

• Routine onsite maintenance

• Be a key part of your team, sharing knowledge and learning from other team members to keep up to date with new developments in the industry

• Develop and positively contribute to our end users’ experiences, confidently speaking to customers regardless of their role or seniority

• Be responsible for assessing, developing and completing various daily checks across a number of the systems/platforms supported by the ITBS team.

• Work with the wider ITBS team to assess, plan and deliver small hardware or software upgrade and replacement projects when necessary.

Skills & Experience required:

• Experience providing 1st and 2nd line support within an IT Service Desk environment

• Experience supporting audio visual kit

• Ability to occasionally visit and attend other Catapult sites for maintenance and AV support

• SharePoint experience

• Active Directory experience

• Supporting Windows machines

• Experience with systems such as Intune, Office365, Microsoft CRM, Microsoft Flow, SharePoint, usual Office apps

• Hardware support

• Hardware upgrades

  DESIRABLE EXPERINCE:

• Supporting Apple machines

• Supporting iPhone

You know you have been successful when…

• You have managed to grow and expand your technical knowledge across various IT related areas.

• You will be highlighting and driving improvements in the areas/activities that you are responsible for delivering.

  The purpose of your new team: 

The purpose of the ITBS team is to provide a first-class customer service to our end users. It also supports, facilitates and enables the Catapult to achieve its goals and objectives, by providing the systems and support required both now and in the future.

How we work….

We strive to create a high trust, high performance and inclusive environment that enables team members to bring their whole selves to work – this helps to create the foundations of an innovation culture. Our shared values are critical to this:

• We care - for our people, our partners, and our planet

• We connect - and engage with people and ideas

• We learn - and grow, as people and as an industry

Underpinning this is our belief in great teams, our combined efforts will always deliver outcomes beyond that of anyone providing we are honest through debate, experiment and reflect, and create shared resolutions in support of our purpose. Live these values, work to our principles, take ownership to deliver, and we are certain you will thrive with us.

This job description set outs the skills and experience we think are needed to be able to perform in this job. However, if you believe you can deliver in this role then we want to hear from you.

Please note, that unfortunately this role is not eligible for sponsorship.

Important notice for applicants: We use tools to detect plagiarism and the use of AI or chatbots for applicant answers. If plagiarism, AI use (such as ChatGPT) or similar software are found to have been used in your application you will not be considered for this or future roles within the Satellite Applications Catapult. If you need any additional support during the application process, please do reach out and connect. We also invite you to share feedback via Applied.