
Operations Officer - Living Wage Foundation
Citizens UK
- Closing: 11:59pm, 10th Jul 2022 BST
Perks and benefits
Flexible working hours
Work from home option
Employee Assistance Programme
Enhanced maternity and paternity leave
Extra holiday
Mentoring/coaching
Cycle to work scheme
Free fruit
Candidate happiness
8.34 (855)
8.34 (855)
Job Description
Living Wage Foundation
The Living Wage Foundation was launched in 2011 by Citizens UK to tackle in-work poverty and ensure that workers earn enough to live on and participate in family and community life. Citizens UK is the home of community organising with diverse civil society alliances set up to develop leaders to work on the issues that matter to them, such as the Living Wage.
The Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each November during Living Wage Week, our annual celebration of a growing network of over 10,000 Living Wage Employers.
The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for 340,000 low paid workers.
Purpose
The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations Officer. We are looking for a highly motivated and organised individual to maintain and administrate our systems. The role will be an integral part of the Living Wage team dealing with enquiries from our network of Living Wage Employers and supporting accreditation processes including merchandise and welcome packs.
The Operations Officer will need to be numerate, have analytical skills, strong written communications and an eye for detail. The suitable candidate will need a desire to work with data and develop their CRM expertise, whilst problem solving and seeking out improvements to our accreditation systems and processes.
Main Responsibilities
Project Management
Deliver work targets on time and to standard to support the Foundation’s progress incl. tracking performance and expenditure:
Keep the Salesforce CRM database up to date with accurate information; identify and source incomplete information within the database; take responsibility for tidying, cleansing, and backing up existing data
Create reports to support the team to analyse our performance, whilst sourcing and analysing data for the press, communications, and research purposes and for dealing with network enquiries
Provide a high-quality support service to the Foundation team and our regional franchises enabling our ability to accredit Living Wage Employers Liaise with the team to identify required systems improvements and work with the Operations and Data Manager and external developers to create solutions
Provide operational support for all aspects of the accreditation systems, including identifying and fixing errors, offering guidance to the network via email and telephone and to the team through internal communication systems
Process weekly plaque orders for new accreditations
Learning and expertise
Keep abreast of new developments in systems, IT, and processes, apply new learning to work and respond effectively to feedback
Support the team to use our systems effectively, fielding queries from the team and supporting with inductions and training
Keep internal training manuals up to date to ensure the Foundation’s team can access clear information about our processes and ensuring their training requirements are met.
Communications
Communicate effectively within the Foundation ensuring that information is reliably passed to those who need it
Keep templates, forms, and related comms materials up to date, incl. on Salesforce, Mailchimp, S-Docs and Form Assembly
Develop and manage external relationships
Demonstrate ability to service and support a range of external relationships including our employer network, systems providers and freelance developers
Be the main point of contact for merchandise and systems queries from the network
Develop and manage internal relationships
Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events
Provide tech support for various accreditation team meetings
Income and resources
Take personal responsibility for the careful stewardship of LWF’s resources
Track expenditure for systems providers and the associated budget
Contribute to plans and proposals to grow sources of income resources
Contribute towards Citizens UK’s strategic objectives
Responsibility for delivering agreed areas of the Foundation’s work plan
To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders
Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK
Implement Citizens UK’s and the Foundation policies, procedures, and values in own work
Interviews will take place during week commencing 18th July.
Removing bias from the hiring process
Applications closed Sun 10th Jul 2022
Removing bias from the hiring process
- Your application will be anonymously reviewed by our hiring team to ensure fairness
- You won't need a CV to apply to this job
Applications closed Sun 10th Jul 2022