The Opportunity

We have an exciting opportunity to join our Flexischools Customer Service Team in Sydney! This early career role is specifically designed for entry level candidates looking to kickstart their professional journey. 

Based in our Surry Hills office, you’ll work alongside our Customer Operations Manager and benefit from comprehensive mentoring sessions, allowing you to learn from experienced professionals and gain invaluable insights into the customer service field.

Additionally, you'll have the chance to engage with various departments—including Product, IT, DevOps, Sales, Marketing & Customer Success as tailored to your interests, and future career aspirations.

No prior experience is needed; we provide all the training necessary to set you up for success. All you need is a positive attitude, enthusiasm, and a desire to learn. We value adaptability, teamwork, and creativity—qualities that fuel both innovation and collaboration. You will build skills and experience that will turn your job into a career!

What You’ll Be Doing: 

• Create Exceptional Experiences: Deliver top-notch service by building positive relationships with every customer and maintaining a professional demeanor. 

• Engage with Customers: Handle inquiries via phone and email, addressing their needs and concerns with empathy and clarity. 

• Achieve Customer Experience Goals: Respond quickly and accurately, providing clear solutions that make customers feel valued and supported. 

• Innovate for Improvement: Spot opportunities to enhance our customer service processes and share your insights to elevate the overall experience. 

• Collaborate Across Teams: Work alongside Product and Sales teams to tackle customer needs and escalate issues, ensuring a seamless experience for our customers. 

What We're Looking For: 

• Degree Preferred, Not Required: We value a growth mindset and a positive attitude over formal qualifications. 

• Customer-Centric: A passion for helping customers and solving problems is essential. 

• Strong Communicator: Excellent communication skills and the ability to build relationships are key.  

• Proactive Mindset: Bring a can-do attitude and a genuine desire to learn and grow. 

• Resilient and Adaptable: We appreciate those who are open to feedback and can navigate challenges with ease. 

• Location and Work Rights: Must have full rights to work in Australia and be based in Sydney. 

What’s in it for You: 

• Hybrid environment – 3 days in office (Surry Hills) / 2 WFH 

• Paid community service & birthday leave 

• Access to learning platforms with 1000s of courses  

• Exposure & Mentoring Sessions with other departments, such as Product, IT, Development, Sales, Customer Success, Marketing or Operations depending on interests!  

• Weekly Team lunches 

• Employee Assistance Program  

Check out the stories of our early career stars at Flexischools here: https://www.flexischools.com.au/careers! Many of our team members began in entry-level roles and have since explored different departments, discovering new passions along the way. Their journeys highlight the exciting opportunities we have for growth and development in our friendly, collaborative environment!