Telesales Consultant (Term-time only)

HarperCollins Publishers

Employment Type Full time 5 days p/w, 37.5 hours p/w (term time only)
Location Hybrid · Honley, UK
Team Collins
Seniority Mid-level
  • Closing: 11:55pm, 12th Jun 2024 BST

Perks and benefits

Work from home option
Retirement benefits
Wellness programs
Employee Assistance Programme
Enhanced maternity and paternity leave
Extra holiday
Professional development
Paid volunteer days
Flexible benefits scheme
Cycle to work scheme

Candidate happiness

8.67 (24798)

Job Description

Purpose of the Role

To sell the Collins portfolio to existing and new customers through telesales activity in designated sector/territories.

This role is based in our Honley office.

Hours of work: 5 days per week, 37.5 hours per week (term time only)

Key Responsibilities

  • Be responsible for contacting UK education establishments to generate leads, opportunities and sales across the Collins Portfolio to achieve sales and financial targets.

  • To develop and maintain a good knowledge and understanding of curriculum requirements and the Collins Portfolio.

  • To be responsible for a sales territory, pipeline generation/management, maintenance of accounts, and related administration.

  • Ensure the calls are to the agreed customer profile in regards to Collins products and specific marketing campaigns. 

  • Be responsible for gathering and recording the required customer data and accurately using the CRM system to record and update all information required.

  • To attend regional/national training days and conferences when necessary

Experience Required

  • Experience of telesales

  • Experience of working to targets and deadlines

  • Knowledge, experience and understanding of the UK education system

  • Ability to assimilate and communicate a broad portfolio of products

Skills Required

  • Confident in using telephone and have an open and engaging manner

  • Self-motivated, organised and capable of operating to a specific brief.

  • Quickly adapt and adjust to changes in focus/campaigns as the business needs require

  • Strong planning and organising, prioritising skills

  • Computer literate (good understanding of MS applications)

  • Numerate and literate

  • Can do attitude

  • Flexible

  • Pro-active

  • Tenacious


  • Hybrid working model (3 days in the office) 

  • Enhanced pay for maternity, paternity, adoption and shared parental leave 

  • Private healthcare cover and life assurance  

  • Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal 

  • Season ticket loans (from day 1 for entry level) and cycle to work scheme 

  • Relocation Rent Support Loan  

  • Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work

  • Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes 

  • Virtual GP and eyecare vouchers 

  • Gym membership discount 

  • Onsite physiotherapy (London only) 

  • Charitable donation matching and 2 volunteering days 

  • We're a certified Carbon Neutral company

  • Green Electric/Hybrid Car Benefit Scheme (salary sacrifice)

  • With Trees for Life we plant a tree in the Highlands of Scotland for every permanent hire

  • Free e-books and audiobooks, digital newspaper subscriptions and discounts on books 

  • Retail discounts 

  • Onsite prayer room 

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.

Removing bias from the hiring process

Applications closed Wed 12th Jun 2024


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Wed 12th Jun 2024