Job Title: Project Manager – Living Hours

Salary: £35,631 + £3,150 London Weighting where applicable

Hours: Full time

Contract: Permanent

Based: London office, with flexible remote working options available

Holiday and pension: 25 days holiday plus Christmas break. Pension at 10% employer contribution (5% employee).

The Living Wage Foundation is seeking a Project Manager to support the development and growth of the Living Hours programme at a critical point in its development. We are determined to see significant growth of the scheme over the next three years.

The Living Wage Foundation launched the Living Hours accreditation standard in 2020. It recognises employers who go beyond payment of the Living Wage to also provide ‘Living Hours’ comprising:

• At least a four-week notice period for shifts, with guaranteed payment if shifts are cancelled within this notice period. 

• Contracted hours of no less than 16 hours a week (unless the worker requests fewer).

• Provision of accurate contracts that reflect hours regularly worked.  

The Project Manager will play a key role in reviewing our processes and conduct outreach and interviews with our employer network to help inform future Living Hours strategy and continually improve how we work. This role will also be in charge of driving Living Hours accreditations and providing support and expertise to the wider team delivering accreditations.

The ideal candidate will be a proactive and experienced project manager with excellent communication and relationship management skills. We are looking for someone who will be able to initiate and deliver workplans to meet strategic objectives, plan and organise effectively, and identify opportunities to increase our impact. The ideal candidate will also be passionate about working with the business community and other stakeholders to promote and grow Living Hours.

Main Responsibilities

Project management, development and delivery

• Work closely with the Senior Project Manager to enable the day-to-day running of the Living Hours programme.

• Deliver Living Hours accreditations, successfully build relationships with employers, and support other team members delivering accreditations.

• Develop and implement strategies to grow Living Hours accreditations in specific sectors and regions.

• Initiate and lead plans to review learning from the first years of the Living Hours proposition and suggest and implement new processes and models that enable us to go further.

• Work jointly with colleagues and coordinate across teams to learn about their experiences of delivering Living Hours.

• Maintain key performance indicators of growth and impact and improve project documentation and processes.

• Take ownership of the Living Hours accreditation policy handbook, ensuring colleagues are able to learn from and input into this.

• Effectively track and monitor Living Hours income and report on progress towards project targets.

• Deliver all key project workstreams to time and to budget.

Relationship and stakeholder management

• Provide a high-quality client experience for employers who are interested in Living Hours and provide expert advice and guidance on how to implement Living Hours.

• Build relationships with and successfully coordinate the delivery of work with external project partners, such as consultants and researchers.

• Build and manage relationships with employers, employer networks and other relevant stakeholders to promote and grow Living Hours.

• Coordinate the inputs of the Living Hours Steering Group, providing reporting and updates and maintaining positive working relationships.

People development, learning and team work

• Coordinate and develop strong relationships with indirect reports to deliver strategic objectives.

• Work closely with colleagues and coordinate across teams to develop and implement plans to embed Living Hours into systems and processes across the Living Wage Foundation.

• Lead and deliver internal training and engagement with colleagues, equipping them to deliver and promote the Living Hours accreditation.

• Keep up to date on key employment policy issues and support development and communication of the Living Hours proposition:

  • Develop relationships and collaborations where appropriate with Citizens UK community organisers, members and leaders to promote civic engagement with and ownership of the Living Hours campaign.

  • Support the development of leaders within Citizens UK membership to campaign for Living Hours and share stories that help build the case for accreditation.

Communications and research

• Conduct employer outreach and interviews to analyse the employer experience of Living Hours.

• Oversee collection of employer case studies and testimony to develop resources and promote Living Hours.

• Represent the organisation and the Living Hours project effectively to external audiences in meetings, at events and in the public domain to promote and grow the work of the Living Wage Foundation.

• Coordinate internal communications for colleagues on Living Hours.

• Input to an ongoing programme of Living Hours communications, generating or working with colleagues to generate appropriate materials for different audiences.

Strategy and organisational development

• Demonstrate alignment with the purpose and values of Living Hours, the Living Wage Foundation, and the core mission of Citizens UK.

• Play a key role in developing and delivering the Living Hours strategy to grow and expand our impact.

• Reliably implement Citizens UK policies, procedures and values in the delivery of projects.

The interviews will take place on 22 and 23 June 2023.