Key members of Arrival's Early Years & Community Programmes team, our Programmes Managers are responsible for ensuring that Arrival maintains our reputation for delivering high-quality, high-impact development programmes for socially and ethnically diverse talent, in partnership with some of the UK's leading businesses.

Our Early Years & Community programmes help young people (aged 16-24), from lower-income backgrounds (mainly in the London area), develop the confidence, skills and networks needed to create social mobility. Our programmes are run in partnership with some of the UK's leading businesses, and bring together our brilliant young talent and participants from our corporate partners to learn from each other.

Programmes Managers are critical team members, helping us deliver on our mission.

This role would suit someone who has:

- designed and delivered social mobility programmes for young people in partnership with corporate clients

- experience of working with young socially and ethnically diverse talent (aged 16-18)

- experience of working with corporate client stakeholders

- experience of managing relationships with schools

- experience of managing junior colleagues

Key Responsibilities

Of the programmes you manage, you will be responsible for the full-life cycle of the programme. Your core accountability is to deliver a great experience for our groups of stakeholders: Our young talent; our corporate participants; our corporate clients, key contacts and wider stakeholders and (if relevant) our school partners, which we measure through feedback and achievement of KPIs and wider programme and partnership objectives.

1) Programme infrastructure management:

• Maintain accurate and up-to-date project planning and task management processes & systems

• Manage accurate and up-to-date project documentation management processes & systems

• Manage accurate and up-to-date risk management processes & systems

2) School & student recruitment and management:

• Identify new prospective partner schools in line with Arrival's criteria (as required)

• Produce all programme marketing materials for prospective partners (as required)

• Manage all school key contact comms throughout prospecting (as required)

• Manage all comms with selected school partners, troubleshooting any issues which arise

• Oversee student recruitment process: assessment and selection process

• Manage Programmes Coordinator to lead on all student comms during recruitment and onboarding process

• Oversee design of student onboarding materials and delivery of induction section
  

• Manage Programmes Coordinator to lead on all student comms and engagement management during programme
  

3) Volunteer recruitment and management:

• Design and deliver briefing & training to volunteer participants

• Oversee volunteer DBS process with support of Programmes Coordinator

• Manage all comms to volunteers once programme has onboarded
  

• Troubleshoot any participation issues with volunteers
  

• Support volunteers throughout programme with any upskilling required, or student issues

4) Programme design:

• Support team with programme content design
  

• Support team with programme material production
  

• Support process of continuous improvement by reviewing and acting upon session feedback

5) Programme event planning:

• Ensure all event requirements are captured and communicated to client in timely manner

• Ensure event invites and brief are communicated to all participants and stakeholders

• Oversee event planning system to ensure comprehensive organisation and risk management

• Lead event team in assigning and managing roles and responsibilities
  

• Support client with ensuring all building & room set-up needs are implemented

6) Programme event facilitation:

• Ensure overall event is well-managed and all stakeholder expectations are met or exceeded
  

• Deliver programme content in an engaging and impactful way to students and volunteers
  

• Manage others (colleagues and key client contacts) to support successful event facilitation
  

• Troubleshoot any challenges that arise during delivery

7) Programme record management:

• Oversee programme record infrastructure creation

• Ensure accurate and up-to-date participant contact, attendance and engagement data is maintained

• Manage data in clear and structured way to enable key management information to be easily pulled

8) Client relationship management and reporting:

• Collate and present event feedback data for regular client stakeholder meetings

• Produce programme status reports for regular client stakeholder meetings

• Support Head of Community & Early Years with running client stakeholder meetings

9) Programme evaluation:

• Support with design of programme evaluation framework (programme and session level)
  

• Support with collating of programme evaluation data
  

• Support with programme evaluation data analysis
  

• Lead on programme impact report production
  

• Evaluate programme performance against budget

10) Line management:

• Line manage a Programmes Coordinator (who is responsible for managing the student experience)

• Ensure the Programmes Coordinator receives the development support required to deliver high quality, client responsive work

• Effectively manage any people challenges to minimise disruption to our programmes

Success in your first 3 months:

1) Successfully onboarded your first 1-2 groups/ programmes

2) Taken on the line management of a Programmes Coordinator

3) Able to manage programmes in line with Arrival's programme management processes

Essential Experience:

• Project Management for high-touch, high impact experiences and programmes

• Facilitating learning and development programmes and events with diverse young talent

• Working directly with 16-18 year olds

• Stakeholder management of client contacts in a large business/corporate setting

• Managing relationships with schools/sixth form colleges

Desirable Experience:

• Design of learning and development programmes and events

• Managing volunteers / business participants in community programmes

Personal Qualities

To be successful in this role, you will need to be strongly connected to our core purpose and mission.

You need to be excited about getting hands on in the delivery of impactful programmes, and, once in post, you can mobilise to do so quickly.

You are someone who does not get thrown by the inevitable challenges and highly changeable circumstances typical with working in this space.

You build and maintain warm, but professional relationships, with our corporate clients and students alike.

You take pride in being on top of all the detail and activity that is required to deliver effective programmes.

You understand that in order to create seamless experiences every detail has to be managed - but you also understand that perfect is the enemy of good enough.

You are able to operate in a fast-paced, constantly evolving small-team environment, with evolving infrastructure - and be able to identify and prioritise the highest impact activities in the short-term, whilst building the key processes and systems that will support great delivery in the long-term.

You think ahead and enjoy overcoming obstacles.

As an SME with big ambitions, our ways of working will evolve over the coming years, however, openness and collaboration will continue to be a cornerstone of how we work. We’re looking for someone who will thrive in that environment.

Hours/Location

This is a full-time role and there will be regular programme activity that you will need to lead. Programme events are typically delivered on weekdays (Tues-Thurs), at the end of the working day (approximately 5.30-7.30pm).

You will need to be available to facilitate these events on a roughly fortnightly basis. All dates will be known at least 2 months in advance.

We are currently working remotely. Due to Omicron, all events are being held online. We hope to go back to running in-person events which will be held at our partner company's offices in London, and you will need to be able to travel there when needed.

Key relationships

Reporting to the Head of Early Years and Community programmes, and working closely with members of this team.

Want to find out more?

The Arrival team will be running a webinar for anyone who is interested in finding out more about us and the role - we'll run this on Wed 12th Jan (6-7pm) and then again on Mon 17th Jan (5.30-6.30pm) for if you can't make the first date. Sign up here: https://calendly.com/matt-cooper-2/programmes-manager-role-arrival-info-webinar?month=2022-01

Visit our website and LinkedIn https://www.arrivaleducation.com/ https://www.linkedin.com/company/arrival-education

Timeline

• Applications close 8pm Tuesday 25th Jan 2022.

• We will be in touch with candidates we want to progress by the end of January.